Port Compliance Supervisor (Shipboard)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Yacht I

With elegant lines and sweeping ocean views, our spectacular yacht is home to 95 expansive suites and guest rooms, alongside a world-class choice of dining, wellness, and entertainment. It delivers numerous industry firsts to the yacht category — including the largest accommodations in the class, virtually endless ways to connect and configure suites, and Four Seasons unparalleled hospitality extended across the world’s oceans for the very first time.

679 ft in length // 34,000 Gross Tonnage// 95 Suites // 1:1 Guest/Staff Ratio

Each of the yacht’s 95 suites will offer panoramic views through floor-to-ceiling windows and access to expansive private terraces.

About the role

The primary responsibility of the Port Compliance Supervisor is to serve as the key administrator and communicative link for ship logistics, immigration, customs and tour operator entities at each port of call to ensure a compliant arrival and departure from ports of call. 

What you will do

Essential Duties and Responsibilities  

Operational  

•  
  • Serves as the key administrator and communication link for ship logistics, Immigration, and Customs at each port of call  
  • Acts as liaison between port agents, Immigration, customs officials, tour operators and ship departments  
  • Supports smooth port entry and clearance through proactive coordination  
  • Ensures compliance with all local laws, company policies, Public Health guidelines, environmental, safety standards, and brand requirements.  
  • Oversees and manages preparation of guest requirements for turnaround and in-transit ports and logistics for shore experiences and independent guests  
  • Oversees and manages guest movement, including pre- and in-voyage activities, and monitors guest sentiment  
  • Maintains accuracy, organization, and readiness of manifests and all ship documentation with strong attention to detail  
  • Holds accountability for both front- and back-of-house documentation processes  
  • Proactively reviews vessel deployment to ensure arrival compliance and operational readiness  
  • Tracks and analyses operational metrics, including guest manifesting, denied boarding, guest movement, and incident-related data to support decision-making  
  • Handles unforeseen guest situations and escalated concerns with professionalism, empathy, and effective resolution  

What you bring

• Minimum of two (2) years of guest-facing service experience in a port agent, Immigration and Customs, or similar shipboard role  

• Combination of education equivalent to a high school diploma or relevant education, training, or experience that provides the required knowledge, skills, and abilities  

• Professional, well-groomed appearance with a confident, warm, and welcoming demeaner  

• Strong emotional intelligence with resourceful thinking and a practical understanding of conflict resolution  

• Demonstrated ability to fulfill the outlined key responsibilities and meet reasonable company expectations 

  

Preferred  

• Luxury Yacht or Cruise Ship Experience.  

• Fluency in additional language (s). 

Required computer skills  

• Proficient in MS Office (PowerPoint, Word, Excel and Outlook) 
• Knowledgeable in using onboard systems like Fidelio, Otalio

Willingness to live and work onboard the Yacht for extended periods, with travel to various international destinations. 

  
What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Dry Cleaning for Employee Uniforms while onboard
•    Complimentary Employee Meals while onboard
 

Schedule & Hours:

•   4 months on/2 months off

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf