About us
Dyson is growing fast and our ambition is huge – more categories, more locations and more people. Our technology is unique and complex, so it’s up to us to explain it clearly. Working in-house, directly with engineers and the broader business, we create inspirational communications that showcase our technology.
Our in-house Creative team are responsible for explaining why our technology is better and ensuring that Dyson is always presented in the right way. We bring Dyson Technology to life, providing imagery, films, content, experiences, and services that explain our machines, their benefits, and the problems they solve for our Owners. We create assets and journeys that help Owners discover, choose, purchase, learn about and solve issues they may have with our machines. The Digital Delivery team is for the delivery of all cross-channel digital experiences – across all owned and 3rd party platforms and digital media channels.
Please note that we do not offer hybrid/remote working for this position.
About the role
As a Platform Specialist you will report into the Platform Lead, you are an expert of our owner content platform which covers our website, app and customer service guidance. You are expected to be at the forefront of the platform, managing delivery of content for new product launches, improvements to existing product content and enhancements that improve owner experience across each platform. Being up to date with all functionalities, creating guides on how to for our owner content platform(s) effectively, and being accountable for training the platform out to new users.
Original content designing, authoring and creation is a key part of the role, where you will become a Dyson product expert working closely with senior stakeholders such as the Quality & Reliability Manager, Design Manager from Research, Design and Development (RDD), Product Owners and Commercial Managers to attain a deep understanding of how our owner content platform can offer the best possible experience to support owners and our customer service teams globally.
Using your platform expertise, you will consult and collaborate with these stakeholders to design, shape and write end-to-end owner support experiences to deliver a world class owner content. Making sure new Platform capabilities are part and parcel of the content build (e.g. self-service owner content, optimised content for website search capability and content built to function with connected Dyson products).
When leading content deliverables for new product launches, you will take ownership of hypercare of product content, ensuring that post launch changes from customer service, Aftersales and RDD teams are captured and mapped into the owner support platform following feedback from customers.
You will also be working closely with IT teams to carry out business validation testing for new owner support features ahead of deployment into our production system, validating that the new features work as expected post deployment without affecting any of the current platform features.
There will also be a requirement to work with cross-functional and global teams across a wide range of languages, where we collaborate with teams globally to support in localisation of our content ahead of each product launch.
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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.