Freedompay

Platform Operations Coordinator

Philadelphia, Pennsylvania Full Time
The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services.  FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale.  FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

The Platform Operations Coordinator plays a key role in managing relationships with external service providers that may affect platform stability or performance. This role ensures clear communication, accurate tracking, and alignment of external activities with internal processes. The coordinator maintains support structures with vendors, oversees third-party maintenance and incident follow-up, and keeps operational documentation up to date. The role also supports internal platform readiness efforts including code releases, pilots, and other initiatives by coordinating resources, facilitating reviews, and promoting cross-team collaboration. While not responsible for delivering external initiatives, this position helps integrate those efforts smoothly into the overall operations, supporting platform stability and timely incident response.