Platform Implementation Analyst

M9 Solutions is seeking a Platform Implementation Analyst to work remotely in support of a government contract for a client located in Washington, DC. An active TS/SCI clearance is required.

Responsibilities

• Deliver desk-side and small group training to analysts and operators on client-based data and analytic tools.
• Facilitate structured in-person or virtual training sessions, incorporating scenario-based exercises.
• Work alongside end users to observe and document real-world workflows, then convert those insights into practical platform usage patterns, dashboards, and applications.
• Proactively build relationships with users, identify gaps in current use cases, and propose new ways to leverage the platform for operations and intelligence.
• Build initial dashboards, searches, and analytic products, and coach users on how to construct their own questions, objects, and workflows in the platform.
• Provide virtual or onsite implementation support, triage user requests during rollouts, and collaborate with engineering teams to resolve configuration and platform issues.
• Capture and communicate detailed user feedback, pain points, and enhancement ideas to product and engineering stakeholders.
• Consistently brief stakeholders on user adoption, emerging use cases, and opportunities to expand the impact of the platform.

Required Skills and Qualifications

• Active TS/SCI security clearance.
• Strong analytical skills and the ability to turn loosely defined problems into structured questions and platform workflows.
• Technical foundation with working knowledge of tools and languages commonly used with the platforms, such as Python, Java, or JavaScript/TypeScript.
• Excellent communication and teaching skills, with the ability to break down complex analytical or technical concepts into simple, practical steps for end users.
• Comfort working directly with military, law enforcement, or other government stakeholders; prior experience briefing senior or high-level leaders is a plus.
• Ability to work independently in the field or remote environments while staying connected to central teams and processes.
• Willingness to travel domestically and, when required, internationally (approximately 25% of the time, or as required by the client).