Summary:
VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.
We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers.
Duties & Responsibilities:
Job Summary:
The Order Management role is responsible for supporting the end-to-end order lifecycle by ensuring accurate communication, proactive issue identification, and cross-functional coordination. This position plays a key role in maintaining customer satisfaction by monitoring open orders, analyzing reports, and supporting fulfillment and production teams with timely and accurate order information.
Key Responsibilities:
- Assist with all customer communications regarding open orders, ensuring timely, clear, and accurate updates
- Review open orders to identify potential issues requiring customer communication, including: late deliveries, part number changes, accessory requirements, and other discrepancies
- Create and maintain reports to track top five customer sets and key order metrics
- Assist in the review of backlog reports to support order fulfillment forecasting and delivery predictions
- Assist in the review of shipment reports to identify and resolve any open actions remaining after delivery
- Support the production team by responding to questions and inquiries related to open orders
Qualifications & Skills:
- Strong attention to detail and ability to manage multiple open orders simultaneously
- Clear written and verbal communication skills, with a customer-focused mindset
- Proficiency in reporting and data analysis (Excel or similar tools preferred)
- Ability to collaborate effectively with cross-functional teams including production, logistics, and customer service
- Strong organizational and problem-solving skills
Pre-Requisites / Skills / Experience Requirements:
If you have what it takes to push boundaries and seize opportunities, apply to join our team today.
VIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.