Responsibilities / Tasks
The Planner will assume the responsibility for planning, organizing, leading, controlling, monitoring and execution of planned and unplanned After- Sales/Service activities in order to sustain and strengthen the ongoing relationship between our customers in our core business areas, namely GEA Equipment Sales, Solutions Sales and Service Throughout the Equipment, Solution or Service product life cycle. This role demands an aptitude to deliver high quality of Service, communication effectiveness and the ability to foster trusting relationships with colleagues and clients to ensure the retention of our customers. This role requires the implementation of systems and processes to streamline the service business operations and allow for accurate and timeous reporting and planning.
Roles and responsibilities:
• Planning and scheduling of work together with Service Branch Manager, Administrators & Coordinators and Branch Controllers;
• Arranging Field Service Engineers daily work in advanced, +- 1 week;
• Accurate time keeping of all work performed (signed timesheets submitted daily and approved);
• Service Administration - Finance
• Improvement of the EBIT margin in service;
• Ensure that the budgeted monthly turnover is exceeded;
• Check and sign service costing prior to invoicing if Service Branch Manager not available;
• Debtors - resolve technical invoice queries/disputes;
• Manage operational input on Axapta – Call Status.
• Customer relations development;
• Managing/documenting service jobs and contracting opportunities with key and new clients;
• Marketing of our brand and business;
• Monitoring efficiencies of staff
• Quality of workmanship;
• Monitoring and controlling of N/A;
• Identify training needs for FSE’s;
• Ensure that service vehicles are up to standard
• Ensure that proper safety procedures (use of safety equipment) are adhered to as per GEA QHSE and local law requirements;
• Ensure all personnel are equipped with safety equipment (PPE) and documentation is up to date;
• Internal customers: Employees, Service Managers, Planners, Service Administrators, Equipment & Solutions BU responsible, Service Project Execution, Service Sales, Service Support, Service Branches, Technical Support.
• External Customers: All Customers including Key Customers, Consultants, Service Providers, Competitors, Industry Associations
• Type of Communication: Email, Proposals, Quotes, Letters, Memorandums, Electronic Communications, Presentations.
• Liaising with the Service Branch Manager, Administrators & Coordinators and Branch Controllers and/or customer on progress of work;
• Taking after-hour service and breakdown calls, coordinating with Field Service Engineer and liaising with customers on progress of work;
• Be professional in their dealings and communication with the customer;
Your Profile / Qualifications
Educational background:
• Certificate/Diploma or relevant qualification as an Artisan and or Certificate/Diploma in business management and or/ Project Management (added advantage)
Professional Knowledge and Experiences:
• Basic & Intermediate knowledge of Microsoft Office, Excel & Power point is required
• Basic business management & Project Management
• Managing Systems and Processes
• Working or managing teams
Other skills & Competencies:
• Problem solving & Customer Centricity
• Teamwork Initiatives
• Driven & Hard working
• Determination
• Good ethics & communication skills
• Good Presentation skills
• Quality management.
• Planning and organizing Initiatives
• Adaptability
• Professionalism
• Cost consciousness
Did we spark your interest?
Then please click apply above to access our guided application process.