Piercer, Mall of America

Based in Bloomington, MN , the Piercer will report to the Studio Manager and will execute piercing services within the Mall of America studio in Bloomington, MN. You will be the ultimate ambassador of the brand by building and driving every aspect of the client’s experience in our Studio. 

Hourly Rate: $24 during training; $33.65 after successful completion of Studs training

Key Responsibilities:

REVENUE 

Financial Acumen 

• Embodies our performance-oriented culture by meeting and exceeding expectations and targets
• Delivers a smooth piercing at a perpendicular angle with a gentle transition and has the ability to expertly troubleshoot in the procedure  

Service Oriented 

• Serves as a brand ambassador: educates clients on the unique Studs’ experience in the Piercing Room and Earbar™ through our selling cycle 
• Delivers confident, clear, and professional communication with clients during their entire Studs’ experience 
• Identifies and escalates client feedback to improve the overall client experience

OPERATIONS 

Decision Quality & Execution 

• Leverages Studs’ policies and resources in decision making  
• Balances analysis, experience, and integrity when making decisions for the overall business

Optimizes Work Processes Be well versed in piercing operating procedures and regulations to ensure client experience and work safety standards are met 

• Shows consistent and detailed record keeping including all maintenance, sterilized inventory and tools
• Aids in directive execution to successfully meet deadlines

TALENT 

Integrity

• • Prioritizes Studio compliance and is accountable to standard operating procedures and company policy 
  • Admits mistakes and is not afraid to escalate when help is needed 
  • Lives out our Core Values 

Builds & Develops Effective Teams 

• Shows consistency by providing best in class service to everyone in the Studio 
• Provides solutions-oriented feedback and is open-minded to receiving it 

Requirements

FT:

• 1 year experience with needle piercing, experience working with both internally threaded and push-pin jewelry
• Must be available to work a flexible schedule of varying days and hours, including evenings, weekends, and holidays
• Must have availability to work on Saturday and Sunday, excluding approved unscheduled time away
• Reliably attend work as scheduled for up to 29 hours per week, in line with local laws and subject to any approved accommodations
• Must hold current Minnesota Body Art License
• Must be able to stand for 8+ hour shifts
• Must pierce a minimum 18 appointments a day
• Must be able to visually inspect ear anatomy to execute advanced piercings
• Must be able to deliver piercings with a steady hand
• Must be able to lift 20 lbs
• Must be able to handle chemicals safely
• Driven, creative problem solver that consistently acts with integrity and speaks up
• Owner’s mindset, with the ability to approach feedback and problems with a positive attitude 

PT: 

• 1 year experience with needle piercing, experience working with both internally threaded and push-pin jewelry
• Must be available to work a flexible schedule up to 5 days per week (32+ hours), including evenings, weekends, and holidays. Must maintain consistent availability.
• Weekend availability (Friday, Saturday, Sunday) is required, excluding approved PTO.
• Schedules may vary based on business needs, and Full-Time employees are expected to prioritize Studs as their primary employment commitment. 
• Must hold current Minnesota Body Art License
• Must be able to stand for 8+ hour shifts
• Must pierce a minimum 18 appointments a day
• Must be able to visually inspect ear anatomy to execute advanced piercings 
• Must be able to deliver piercings with a steady hand
• Must be able to lift 20 lbs
• Must be able to handle chemicals safely 
• Driven, creative problem solver that consistently acts with integrity and speaks up
• Owner’s mindset, with the ability to approach feedback and problems with a positive attitude.

Benefits & Perks

FT:

• Comprehensive Medical, Dental, and Vision Insurance (including $0 in-network mental health visits)
• Access to Mental Health and Work/Life Resources  including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Health and Commuter Tax-Advantaged Accounts
• 401(k) Retirement Savings Plan
• Paid Time Off and Paid Safe & Sick Leave Accruals
• Paid Parental Leave
• Paid Sabbatical After 4 Years of Service
• Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)
• Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more!

PT:

• Paid Safe & Sick Leave Accrual
• FSA Health and Commuter Tax-Advantaged Accounts
• 401(k) Retirement Savings Plan
• Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)