Department/Unit:
Phlebotomy Service
Work Shift:
Night (United States of America)
Salary Range:
$43,599.00 - $56,679.00
Position Summary:
A Phlebotomist collects specimens that will aid in the detection and diagnosis of disease and/or to monitor the progress of defined illnesses or treatments initiated by a physician. The Phlebotomist performs specimen collection procedures and provides phlebotomy support within the hospital and for those out-patient and off-site areas overseen by the Phlebotomy Service. This position requires the individual to provide excellent customer service, exercising sound judgement and demonstrating responsibility and proficiency in those areas in which the individual is qualified by education, training and experience.
Minimum Qualifications:
Education:
- High School diploma or GED, CPR (BLS) certification is required
Licensure, Certification & Registration:
- Phlebotomy certification preferred
Experience:
- Must have six months to one year of direct patient care experience or successfully completed practical nurse program or enrolled in a healthcare program. Some phlebotomy experience preferred.
Skills, Knowledge & Abilities:
- Read and interpret documents such as prescriptions for bloodwork, requisitions, safety rules and procedure manuals
- Use effective written and verbal communication skills to cooperatively work with customers and employees
- Listen well, take directions and engage in interactive dialogue with others
- Seek the input of others to achieve consensus
- Comprehend, remember and carry out instructions. The individual communicates any questions to a preceptor or Supervisor as the need arises
- Accurately document daily work activities and quality control activities according to established standards
- Communicate effectively with nursing staff, physicians and other hospital departments
- Conduct telephone and personal inquiries to any of the laboratory’s customers with courtesy, respect and confidentiality
- Add, subtract, multiply and divide into all units of measure, using whole numbers, common fractions, and decimals
- Accomplish a wide variety of tasks in a specified time, prioritize and make decisions as well as effectively provide feedback
- Maintain competency and assume responsibility for continuing education relevant to responsibilities
- Improve job performance through continuing education and productive feedback
- Perform basic keyboarding skills needed for a highly computerized laboratory environment
- Utilize computer systems to enter collection times, codes and comments assigned according to standard laboratory practices
- Demonstrate cooperation and flexibility in continually meeting patient care needs, incorporating aspects of the change process into the professional role
- Perform job duties in an honest, punctual and ethical manner
- Respond positively to changes in scheduling in conjunction with departmental needs
- Adapt to new standards and policies
- Follow accepted departmental guidelines such as wearing appropriate attire and maintaining personal hygiene, limiting personal phone calls, attending departmental in-services, completing specific mandatory in-services, and following break and mealtime limits
- Exercise good judgement by making appropriate decisions
- Accept constructive criticism in a professional manner and carry out directives to completion
- Contributes to teamwork and the completion of the overall workload of the department
- Successfully all the technical and clinical procedures for which the phlebotomist has been trained
- Collect specimens for clinical laboratory analysis in a safe and effective manner that meets patient care needs
- Assists with the delivery of specimens to the clinical laboratories in a safe and timely manner
- Maintains quality of performance during sample collection adhering to standards of practice
- Attend all in-services giving in the department
- Identify problems, collect data, establish facts, and draw valid conclusions
- Seek guidance in areas of question
- Make responsible decisions that benefit the patient and/or healthcare team
- Provide care and services appropriate to the age and special characteristics of the patients served
- Maintain an environment conducive to meeting safety needs
- Meet the patient/family needs related to major fears and stressors when providing direct delivery of care or services
- Complete annual age-specific and pain management competency reviews as required
- Incorporate pain management principles into daily practice
- Provide age-specific information about pain relief to patients, family and/or significant others
- Effectively assess and communicate patients’ pain management needs to the interdisciplinary team involved in the patient’s care
Essential Duties & Responsibilities, including but not limited to:
Mission, Core Values and Service Excellence: Contributes to the creation of a compassionate and caring environment for patients, families and colleagues through displays of kindness and active listening. Recognizes and appreciates that each employee’s work is valuable and contributes to the success of the Mission. Demonstrates excellence in daily work. Actively participates in performance and quality improvement activities and works toward enhancing customer/patient satisfaction. Exhibits positive service excellence skills to patients, visitors and coworkers by greeting others in a friendly manner, keeping customers/patients/colleagues informed about progress, delays and changes. Demonstrates effective teamwork by interacting in a positive manner with colleagues and creating a collaborative work environment. Initiates open communication, conveys positive intent, helps. Contributes to a safe and secure environment for patients, visitors, and colleagues by following established procedures and protocols, which address the needs of a diverse patient population and workforce. Demonstrates stewardship by thoughtful and responsible use of resources including maintaining a clean and hospitable environment, starting work on time, displaying a consciousness regarding costs, supplies and department finances. Demonstrates respect for individual differences of each person by acknowledging the essence of each person, appreciating and responding to unique, spiritual, personal and cultural backgrounds of patients, families and colleagues.
Thank you for your interest in Albany Med Health System!
Albany Med Health System is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.