Phlebotomist- Family Medicine- Biltmore

JOB SUMMARY: 

The primary purpose of this position is to provide phlebotomy services to patients of all ages. This role includes performing venipunctures and finger sticks, processing medical laboratory tests, and documenting results for the diagnosis and prevention of disease while adhering to the regulatory requirements of CLIA and COLA. Additionally, this position will operate and maintain designated moderately complex lab equipment.

SPECIFIC RESPONSIBILITIES:

• Performing controls on CLIA waived tests
• Perform controls and required maintenance on designated moderately complex lab equipment
• Cleaning and stocking specimen collection areas
• Monitoring lab schedule for appointment arrivals and escorting patients to the lab
• Practice proper patient identification 
• Collecting specimens from patients
• Reviewing orders for accuracy
• Reviewing specimen processing instructions for accuracy
• Requisitioning and processing samples, including centrifuging and any special processing instructions
• Preparing samples for pick-up from reference lab(s)
• Preparing samples for point of care testing
• Prepare and process samples for moderately complex testing 
• Documenting point of care results timely and per policy
• Escalating abnormal and critical results per policy
• Practice infection prevention control standards at all times  
• Monitor and respond to EHR messaging, and voicemails timely
• Serve as preceptor for phlebotomy students or clinical staff
• Actively embraces and supports divisional and organizational initiatives
• Supports other MAHEC labs as needed
• Serves as a back-up for clinical team members as needed

This role description is a general description of the essential job functions.  It is not intended to describe all the duties the Phlebotomy II may perform.

KEY COMPETENCIES:

• Communication Skills

Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.

• Decision Making

Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.

• HealthCare Knowledge

Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate.  This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHECs (yearly?) organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.

• Interpersonal Skills

Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.

• Organizational Values

Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.

• Problem Solving

Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.

SPECIFIED SKILLS

• COMPUTER

• Not Applicable

• FOREIGN LANGUAGE

• Ability to speak Spanish strongly preferred.

PHYSICAL DEMANDS

• Not Applicable.

SUPERVISORY RESPONSIBILITIES: 

• Not Applicable. 

EDUCATION AND EXPERIENCE

MINIMUM QUALIFICATIONS:

• Graduate from an accredited phlebotomist program preferred
• 3-5 years of phlebotomy experience in an ambulatory setting with patients of all ages
• Knowledge and experience documenting patient care in an electronic health record
• Knowledge of medical laboratory principles, standards, and tests
• Knowledge of medical laboratory safety and infections control policies
• Knowledge of medical laboratory equipment

PREFERRED QUALIFICATIONS:

• Not Applicable.

REQUIRED LICENSES: 

• High School Diploma
• Current CPR certification

SCHEDULE:

Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); evening coverage is required; 40 hours per workweek; weekend or holiday coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.

POSITION COMPENSATION:

• Hourly rate will vary based on experience
• Full time position + full benefits available

At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.

MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to AskTalent@mahec.net for support in your job