Pharmacy Technician Supervisor Medicare Quality

This is a remote position but requires that you have an active Michigan Pharmacy Technician license

Lead, coach, and elevate a high‑impact pharmacy team.
Step into a leadership role where pharmacy expertise, people development, and Medicare quality outcomes come together. The Medicare Quality Pharmacy Technician Supervisor leads a high‑performing team of pharmacy technicians in a fast‑paced, call‑center environment dedicated to improving Medicare Star medication adherence and other government program outcomes. This hands‑on leadership role is ideal for a pharmacy professional who thrives on coaching, accountability, and continuous improvement. You will guide daily operations, monitor quality and productivity, and actively support member and provider outreach when needed—ensuring regulatory compliance while fostering a patient‑centered, results‑driven culture. At Corewell Health and Priority Health, your leadership will directly impact member outcomes, quality performance, and the success of Medicare programs that matter.

Job Summary

Provide front line leadership and direction to the customer care pharmacy staff to ensure that the quality and productivity goals and standards for Priority Health are being met. This is a people development role focused on providing continuous feedback to the staff regarding individual performance, and overall departmental performance. Continually assess and recommend opportunities to improve the overall performance of the department and individual team members.

Key Responsibilities

• Lead, coach, and develop a team of pharmacy technicians supporting Medicare Quality programs in a fast‑paced, production‑driven call center environment.
• Supervise daily call center operations, including workflow management, case assignments, scheduling, timekeeping, and productivity oversight to ensure service level, quality, and adherence goals are consistently met.
• Drive measurable improvements in Medicare Star medication adherence measures through structured performance management, quality monitoring, and continuous process improvement.
• Monitor performance metrics including adherence outcomes, call quality, documentation accuracy, productivity, and customer service standards; analyze trends and report key performance indicators (KPIs) to pharmacy leadership.
• Conduct regular call monitoring, quality audits, and structured coaching sessions to ensure compliance with Medicare regulations, HIPAA, organizational policies, and departmental quality standards.
• Provide ongoing coaching, feedback, and performance evaluations, including the development and implementation of counseling and performance improvement plans in alignment with human resources guidelines.
• Identify individual and team training needs; support onboarding, education, and ongoing development related to Medicare Stars, MTM, DMP, workflow changes, and regulatory requirements.
• Serve as a subject matter expert and functional resource for the technician team, supporting benefit interpretation, quality initiatives, and operational best practices.
• Participate in inbound and outbound member and provider outreach calls as needed to support operational demands, quality outcomes, and team performance goals.
• Support Medication Therapy Management (MTM) program activities, including case audits, compliance reviews, member opt‑outs, scheduling Comprehensive Medication Reviews (CMRs), and related reporting requirements.
• Support the CMS Drug Management Program (DMP) by gathering required information and coordinating case management review with licensed clinical staff.
• Collaborate with internal and external partners on quality improvement initiatives, special projects, and Priority Health and Corewell Health organizational initiatives.

Qualifications

Required

• Bachelor's Degree or 5 years of experience with an emphasis in Pharmaceutical in health care retail or insurance industry
• Minimum of 4 years pharmacy experience in a retail or hospital pharmacy, preferable in a leadership role
• Active Certified Pharmacy Technician (CPhT) credential and active state pharmacy technician license
• Knowledge of Medicare Stars measures, MTM programs, and regulatory requirements (HIPAA, pharmacy compliance)

Preferred

• 2+ years of supervisory or team lead experience in a healthcare or pharmacy setting
• 2+ years of pharmacy technician experience in managed care, PBM, retail, specialty, mail order, or call center environment
• Experience managing performance metrics in a production-driven environment
• Demonstrated ability to coach, train, and evaluate staff to improve productivity and quality outcomes
• Strong leadership, organizational, analytical, and communication skills

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Priority Health - 1231 E Beltline Ave NE - Grand Rapids

Department Name

Clinical Pharmacy Government Products - PH Managed Benefits

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8 a.m. - 5 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.