Pharmacy Technician - Patient Access Center

MAHEC is now accepting candidates for a 100% FTE (full time, benefitted) Tier II or Tier III Pharmacy Technician to provide increased support for MAHEC Pharmacy Patient Access needs. This is an onsite position, based at MAHEC's Community Pharmacy at Biltmore Campus (Asheville). The Patient Access Pharmacy Technician supports with high volume patient calls, digital communications and serves as part of MAHEC's greater cross collaborative Pharmacy team.

JOB SUMMARY:

At all levels, Pharmacy Technicians work collaboratively as an active team member of the interdisciplinary team to provide patient centered care across the continuum. In this role, the goals include providing an excellent patient experience, high quality outcomes, and improved productivity for the team.  

SPECIFIC RESPONSIBILITIES:

• Demonstrates competence in managing various pharmacy workflows and systems including dispensing, pharmacy information systems, and inventory management.
• Maintains a system for medication storage and security
• Manages medication recalls and backorders
• Connects patients to medication assistance resources which includes management of patient assistance program applications through pharmaceutical manufacturers
• Collaborates with the prior authorizations team
• Assists pharmacists and other clinicians with medication histories as requested
• Performs medication refills using a standardized protocol
• Support learners in the pharmacy department

This role description is a general description of the essential job functions. It is not intended to describe all the duties the Pharmacy Technician may perform.

KEY COMPETENCIES:

• Communication Skills

Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.

• Decision Making

Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.

• HealthCare Knowledge

Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate.  This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.

• Interpersonal Skills

Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.

• Organizational Values

Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.

• Problem Solving

Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.

SPECIFIED SKILLS

• COMPUTER:
  • Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.
• FOREIGN LANGUAGE:
  • Spanish speaking skills preferred.

PHYSICAL DEMANDS

• Physical Demands: Light - Moderate energy level: Lift and carry 25 - 35 lbs, Push/Pull 50 - 100 lbs (empty bed, stretcher, etc.)
• Physical Activity: Frequent (34 - 66% of Workday)

EDUCATION AND EXPERIENCE

Pharmacy Technician II

• MINIMUM QUALIFICATIONS:
  • Meets all minimum qualifications for Pharmacy technician I
  • Certified Pharmacy Technician (CPhT) license
  • One year of pharmacy or clinical experience
• PREFERRED QUALIFICATIONS:
  • Graduation from a pharmacy technician training program

Pharmacy Technician III

• MINIMUM QUALIFICATIONS:
  • Meets all minimum qualifications for Pharmacy Technician II
  • Two years of pharmacy or clinical experience
  • Advanced skillset in one of the following:
    • Clinical care: 
      • Examples include: refill protocol, medication access, medication reconciliation
    • Retail operations:
      • Examples include: inventory management, 340B analysis, workforce management

• PREFERRED QUALIFICATIONS:
  • Graduation from a pharmacy technician training program

REQUIRED LICENSES:

• Certified Pharmacy Technician (CPhT) license required within 12 months of hire (does not apply to students currently enrolled in an accredited pharmacy school).

SCHEDULE:

• Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.

POSITION COMPENSATION:

• Pharmacy Tech II: $21.35/hour
• Pharmacy Tech III: $23.32/hour

At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.

MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to AskTalent@mahec.net for support in your job search process. You could be the talent we are seeking for this or other opportunities.