Pharmacy Technician, Medication Management Navigator

We are so glad you are interested in joining Sutter Health!

Organization:

ABSMC-Alta Bates Herrick Campus

Position Overview:

Performs pharmaceutical procedures for medication preparation and distribution that ensure safe, effective, and cost-efficient medication therapy. Exercises sound judgment and develops clinical skills to provide pharmaceutical support to the patient's plan of care based on the diagnosis in a timely manner. Adheres to all local/state/federal regulations, codes, policies, and procedures to ensure privacy and safety. May also be responsible for performing specific procedures and/or orienting other staff to the department.

Job Description:

Key Responsibilities:

• Prior Authorization: Process and submit prior authorizations for specialty medications; follow up with payers to expedite approvals.
• Financial Assistance: Assist patients in obtaining financial aid, including copay cards and grants; liaise with pharmaceutical manufacturers and assistance programs.
• Accreditation & Compliance: Ensure compliance with accreditation standards (e.g., URAC, ACHC); collaborate with the quality assurance team on documentation.
• Cold Chain Packaging & Shipping: Manage cold chain packaging for temperature-sensitive medications; coordinate shipping and track deliveries to ensure compliance.
• Patient Management: Support specialty pharmacy patients with medication adherence, refill reminders, and care coordination; communicate with healthcare providers.
• Coordination of Inventory Management: Coordinate with pharmacy and clinic teams regarding medication inventory, ensuring proper stock levels and timely replenishment. This includes tracking shipping and delivery of medications as needed in collaboration with the pharmacy team.
• Collaboration: Work with pharmacists, healthcare providers, and the pharmacy team to ensure seamless patient care and facilitate communication between the clinic and the pharmacy; participate in team meetings for workflow improvements.

Work Environment:

• Clinic-based role that works closely with the pharmacy team. This position requires regular interaction with patients and healthcare professionals, ensuring smooth coordination of patient care. The role involves a fast-paced environment with an emphasis on compliance and regulatory standards in patient care and medication management.

PHARMACY SERVICES

Assists in providing pharmaceutical services, including drug preparation, distribution, inventory control, quality control, and proper documentation according to policy and procedure.

Performs billing, pricing, record keeping, and provision of services required to meet regulatory requirements.

Maintains records of drug distribution and works with vendors to requisition or return drugs.

Accurately interprets, transcribes, and dispenses orders/prescriptions under the direction of a Pharmacist.

Ensures that routine and priority tasks are completed within established departmental time frames.

Mentors and fosters a constructive teaching environment that helps students, interns, and Pharmacy Technicians build confidence in their skills, knowledge, and abilities.

CLERICAL

Performs general clerical tasks, such as answering phones, updating patient information, or retrieving, entering, and revising patient Electronic Health Records (EHR).

Prepares and completes accurate documentation related to patients in medical and departmental records as required.

SAFETY

Participates in quality improvement processes, including updating and revision of safety and procedure manuals and interdisciplinary projects.

Maintains a clean, neat, and safe working environment by complying with policies, procedures, and regulations.

Protects patients and technicians by adhering to infection-control protocols.

COMPLIANCE

Maintains strictest confidence of all patient Protected Health Information (PHI) and protects all PHI from accidental, intentional, or inappropriate disclosure.

Assists the Pharmacists in preparing, administering, and documenting medications and treatments in accordance with state and federal regulations.

Complies with state and federal drug laws as regulated by the state board of pharmacy, the Drug Enforcement Administration, and the Food and Drug Administration by assisting Pharmacists in monitoring nursing unit inspections, maintaining records for controlled substances, removing outdated and damaged drugs from the pharmacy inventory; maintaining current registration; studying existing and new legislation; anticipating legislation.

Retains certification and completes mandated continuing education requirements to meet facility and regulatory agencies' accreditation and licensure requirements.

EDUCATION

• Graduation from an accredited Pharmacy Technician program
• OR " Met Board of Pharmacy requirements to obtain registration" 

CERTIFICATION & LICENSURE

• PHRMTECHR-Registered Pharmacy Technician
• OR PHARMT-Pharmacy Technician
• OR PHARMC-Certified Pharmacy Technician
• OR PHARMI-Pharmacy Intern

TYPICAL EXPERIENCE

• 1 year of recent relevant experience

SKILLS AND KNOWLEDGE

• Knowledge of medical terminology, generic and trade pharmaceutical names, pharmaceutical calculations, and laws and regulations.
• Knowledge and understanding of different Pharmacy practice settings, including narcotic delivery and procedures.
• Knowledge and ability to identify and employ pharmaceutical and medical terms, abbreviations, and symbols commonly used in prescribing, dispensing, and record keeping of medications.
• Requires basic working knowledge of legal requirements and accreditation standards, including The Joint Commission, Title XXII, Department of Homeland Security (DHS), Drug Enforcement Administration (DEA), Food and Drug Administration (FDA), and United States Pharmacopeia (USP).
• Possess written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook), related pharmaceutical technology, EHR, and EPIC.

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

None

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $31.43 to $39.28 / hour

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.