Pharmacy Technician - Clinical Program Coordinator

ABOUT THE ROLE:

Are you passionate about improving healthcare outcomes and driving meaningful change? Join our team as a Clinical Program Coordinator supporting pharmacy and population health initiatives. In this dynamic role, you’ll serve as a key connector—engaging members, coordinating services, and collaborating across teams to ensure programs run smoothly and deliver measurable impact.

You’ll contribute to both day-to-day operations and strategic initiatives, including project management, product and policy development, and reporting. This is a high-visibility role with opportunities to lead cross-functional projects, streamline processes, and support programs aligned with our mission and values.

WHAT YOU'LL DO:

• Engage members, coordinate services, and collaborate across teams to ensure programs run smoothly 
• Collaborate with internal teams, including various clinical teams, marketing, implementation, client success, and sales teams, to define business needs, manage deliverables, and ensure smooth operations
• Maintain clear and comprehensive documentation, including meeting notes, action items, issue logs, and risk mitigation plans
• Track and follow up on action items, monitor departmental outputs to ensure consistency and quality across clinical reports, reference materials, and policy documentation
• Communicate project status to leadership and stakeholders, offering insights into progress, risks, and mitigation strategies
• Identify resource needs, resolve operational barriers, and recommend process improvements to enhance program performance
• Facilitate cross-functional meetings with internal and external stakeholders to align on goals, expectations, and deliverables

WHO YOU ARE:

• 2+ years with project coordination or operations support experience
• Prior experience in a Pharmacy Benefit Manager (PBM), health plan, or clinical/care management program environment
• Proven ability to manage cross-functional projects, develop process documentation, and support compliance-driven programs
• Strong analytical, communication, and organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Pharmacy technician certification  is a plus

WHY JOIN US? 

• Make a meaningful impact on member health and program outcomes
• Work in a collaborative, mission-driven environment
• Grow your career through exposure to strategic initiatives and leadership visibility
• Be part of a team that values innovation, integrity, and continuous improvement

SALARY: $21-23/HR

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.