Pharmacy Connect Medication Access Pharmacy Technician Specialist Atrium Health FT

38529 Enterprise Pharmacy - Ambulatory Pharmacy

Full time

Yes

40

M-F 8-5, 40 hours per week, Hybrid position. Potentially float 1-2 days a week in the Charlotte area

Do you have an interest in being part of a fast-paced pharmacy team to serve patients by helping them receive and apply for needed medications and also work closely with pharmacists to ensure pharmacy visits are scheduled and patients receive their medications timely?

If you are interested in working in fast-paced, patient focused, and team-based environment and have experience in patient outreach phone calls, charting follow up, and as a retail pharmacy technician, then this may be the perfect job for you!

This position will include helping heart failure patients obtain prescription medications at costs they can afford and assist with scheduling of patients for the pharmacy team. Other pharmacy technician activities will also be expected. You will be working closely alongside pharmacists, pharmacy technicians, and clinic practices to successfully assist the patient in obtain required prescription medications. This position requires frequent phone calls and reliable and private home internet. 

Pay Range

$24.10 - $36.15

Major Responsibilities:

• Completes area-specific work as outlined by standard processes, procedures and adherent to policies
• Serves as an expert with equipment and technology in specialized area
• Problem solves technical issues in the specialized area as they arise
• Ensures documents and records are accurate and completed in a timely fashion
• Supports methods of communication and coordination with patients and care team
• Identifies quality improvement opportunities based on specialized skill set to ensure safe, effective, and efficient services and patient care
• Provides input to and supports implementation of operational changes, advancements, and site and system standardization
• Participates in site or system specialized work teams, committees, and councils, as applicable
• Complies with legal, regulatory, and accreditation standards
• Keeps current with changes in the specialized field and collaborates with department leadership to adopt best practices
• Maintains updated knowledge and skills and contributes to the education of others
• Contributes positively to execution of pharmacy department initiatives
• Accepts assignments of tasks from other pharmacy teammate roles when workload dictates

Licensure, Registration, and/or Certification Required:

• Registration/Licensure with state board of pharmacy per state of employment requirements
• Certification through Pharmacy Technician Certification Board (CPhT) or National Health Career Association (ExCPT)  

Education Required:

• High school diploma or GED equivalent
• For technicians in NC with validating technician responsibilities- an Associate’s Degree in Pharmacy Technology is required

Experience Required:

• Typically requires 3 years of experience in health care, insurance industry, pharmacy, or medical background. Prior Experience with helping low income patients gain access to prescription medications, involvement in manufacturer assistance programs, or general experience in pharmacy retail assisting filling of prescriptions.

Knowledge, Skills & Abilities Required:

• Excellent oral, written, interpersonal, and customer service skills
• Must be able to speak and be understood by others to communicate effectively
• Critical thinking and problem-solving skills
• Basic math skills
• Strong background in medical terminology preferred
• Organizational skills and analytical ability to prepare reports and reconcile reports correctly
• Ability to evaluate and measure customer needs – set clear standards to ensure needs are met
• Ability to maintain strict confidentiality
• Self-discipline and attention to detail
• Working PC knowledge including Microsoft Office Suite (Word, Excel and Outlook), Internet, and general Call Center Systems

Physical Requirements and Working Conditions:

• Must be able to sit, stand, walk, lift, bend, kneel, climb, twist, crawl and reach above shoulders. May require extended periods of sitting.
• Requires considerable walking, standing, pushing mobile cart of approximately 50 pounds and lifting 35 pounds of material.  
• Must have functional vision, touch and hearing
• Must be able to speak and be understood by others to communicate effectively 
• Utilizes appropriate personal protective equipment (PPE) to perform job duties and minimize exposure to hazardous agents, body fluids, and communicable diseases.
• May be exposed to chemical hazards 
• May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease.
• Frequent fine motor motion of hands and wrists to perform manipulative skills such as writing, typing, data entry into the computer, and preparation of medications, including use of syringes
• Takes necessary precautions to avoid inadvertent needle sticks, minor cuts or bruises. Exposed to various conditions throughout the workday such as walking on hard surfaces, climbing stairs and changes in temperature and humidity.  
• Operates all equipment necessary to perform the job
• Flexibility to travel between pharmacy locations
• This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of physical requirements and working conditions

Preferred Job Requirements

Experience with helping low income patients gain access to prescription medications, involvement in manufacturer assistance programs, or even general experience in pharmacy retail assisting filling of prescriptions. Excellent customer service, communications skills (written and verbal), experience in Epic and excel, and happy, flexible, attitude to help patients and pharmacists serve patients to the best of their abilities is desired in this role.

Preferred Education

• Associate or bachelor's degree   

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.                                                                                                                                                                           

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program