Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Personal Lines Insurance Advisor to join our growing team in Markham, ON.
In this role, you will produce and edit documents, reports, and presentations; perform high‑volume, accurate data entry; and maintain organized electronic files to ensure data integrity. You will manage correspondence, scheduling, and administrative workflows while upholding Brown & Brown’s professional communication standards. This role also contributes to a positive, team‑oriented environment and supports continuous improvement across daily operations.
How You Will Contribute:
Managing phone queue performance to ensure customers receive timely support.
Oversee pipeline activity and quote accuracy through effective use of CRM tools.
Ensure all new business leads are contacted within established service level standards.
Conduct follow‑up calls on warm web leads and incoming service requests to drive engagement.
Deliver an exceptional customer experience across both phone and email communications.
Prepare accurate and timely new business quotes using ARS and designated carrier portals.
Provide insurance guidance by assessing client needs and recommending appropriate coverage options.
Collaborate with Senior Account Executives to troubleshoot and resolve complex file issues.
Stay current on carrier underwriting guidelines, market trends, and ongoing professional education.
Licenses and Certifications:
RIBO license in good standing
Skills & Experience to Be Successful:
Post-Secondary Education
Strong organizational and time management skills
Ability to multitask using digital procedures and technology
Knowledge of insurance coverages, contracts and familiarity with carrier portals.
Proficient knowledge in Microsoft Windows environment, including but not limited to Outlook, Word, Excel, Power Point. Able to create, edit, and merge letters, spreadsheets, labels, etc.
Proficient knowledge of office equipment (including but not limited to copy machines, printers, faxes etc.)
2+ experience in the insurance industry, or a related field.
Pay Range
$55,000 - $60,000 AnnualActual salary will be determined based on qualifications, experience, and work location. Package may include base pay, commissions, and/or bonuses.
Artificial Intelligence (AI) is not used to screen, evaluate or make decisions about applicants for this position. Applications are viewed by members of our team to provide a thoughtful and human-centered hiring process.
This job posting serves as confirmation of an active and available position within our company.
The Power to Be Yourself
Brown & Brown is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our values, we steadfast in providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Brown & Brown will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact us as soon as possible to make appropriate arrangements.