IT STARTS HERE
Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
THE DIFFERENCE YOU MAKE
Santander is looking for a Personal Banking Consultant based out of Belfast.
Are you ready to take the next step in your career? Come join our Personal Banking team in Belfast where you’ll be more than just the friendly face and voice of Santander.
You’ll be growing customer loyalty by completing applications and fulfilling product requests for our Retail, Private and Select customers. This entails delivering a non-advised service to our customers, helping them to make an informed decision around their Unsecured Lending, Banking, Credit Cards and Savings needs, whilst ensuring adherence to treating customers fairly and risk & control guidelines
You'll put our customers at the heart of everything you do; expertly matching each customer's needs to products and services that are right for them. The ability to build sustainable relationships with our customers will be essential in making that happen.
We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
Acting as the first point of contact for customers over the phone
Assisting with day-to-day transactions, queries, whilst educating our customers on digital transformation and promoting the benefits of using digital platforms and tools
Ensuring contact details are up to date using Customer Data Enrichment
Helping to keep our customers and the bank safe
Building meaningful relationships with our customers and finding solutions, through positive and tailored conversations with customers
Developing your knowledge of services and products to help our customers
Identifying new ways to improve the customer experience
WHAT YOU’LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Passionate about delivering outstanding customer service either from a face to face or a telephony background with a financial services background (required)
The ability to listen and communicate effectively with customers to truly understand their needs (required)
Excellent communication Skills – clear, confident, and professional phone manner. (required)
A real desire to go above-and-beyond for customers – (required)
Effective team working skills with a flexible, can-do approach to work -
Ability to follow process but also think on your feet (required)
Openness to a broad range of activities even if outside of standard expectations – preferred
WE VALUE YOUR IMPACT
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.
£500 annual cash allowance to spend on our great range of benefits.
25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments
We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
Share in Santander’s success by saving or investing in our share plans.
As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services
Competitive rewards that reflect the real impact you make and the value you bring.
Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.
Ready to be recognised? It starts with you.
LOCAL COMPLIANCE
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month
(pro-rata for part-time roles).
When applying, please consider the travel distance, time and cost to your chosen office location.
Shift rotation
Week 1 Monday to Friday flexible shift 08:00-18:00
Week 2 Monday to Friday fixed shift 12:00-20:00
Week 3 Monday to Friday flexible shift 08:00-18:00, Saturday 08:00-16:00 with flexible day off
Week 4 Monday to Friday flexible shift 08:00-18:00
Right to work in the UK
All candidates must have the right to work in the UK to commence employment with Santander.
WHAT TO DO NEXT
If this sounds like a role you are interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk.