Personal Assistant to Tribe Lead Growth

Personal Assistant to Tribe Lead Growth

At ING, our ambition is to become Europe’s leading mobile bank. Within Tribe Growth, we use data and customer insights to continuously improve our services and align them with what customers truly need from a holistic perspective. We make ING increasingly customer-centric and ensure that data plays a central role in our decisions and strategies. 

Are you someone who thrives on bringing structure, calm, and momentum to a fast‑paced environment? As Personal Assistant to the Tribe Lead Growth at ING, you’ll play a key role in enabling strong leadership and high‑performing teams. This is a unique opportunity to work in an environment that has our customers at the heart of everything we do, where your organizational skills and proactive mindset make a real impact every day.

The team
You’ll be part of Tribe Growth, a multidisciplinary tribe focused on enabling ING’s growth ambitions by continuously improving how we attract, onboard, and engage our customers. The tribe brings together product, tech, analytics, and business expertise, working closely across domains to deliver meaningful customer and business impact.

As Personal Assistant to the Tribe Lead, you’ll operate at the centre of the tribe’s leadership team. You’ll support effective collaboration, help maintain focus on priorities, and enable smooth day‑to‑day operations in a fast‑moving, outcome‑driven environment. The culture within Tribe Growth is open, collaborative, and pragmatic, with a strong emphasis on ownership, trust, and continuous improvement.

Roles and responsibilities
In your role as a Personal Assistant, you will support the Tribe Lead Growth in the Netherlands. It is important that you are visible and approachable, actively involved and act proactively. Responsibilities include:

• Work in a proactive and constructive way. You can get things done even without formal authority and you know when to give advice or raise concerns
• Take ownership of complex agenda management. You plan ahead, understand priorities, and know the purpose and sensitivity of each appointment.
• Assess appointments based on priority, sensitivity and purpose
• Recording, organizing and managing incoming and outgoing business matters. You will respond to queries, arrange for the manager to respond or forward them to the right person in the organization (Dutch and/or English);
• Handle organizational, logistics and facilitating activities for business trips, (tribe) events, meetings, lunches, media, receptions and anniversaries when necessary. This includes following up on action points;
• Take care of administrative tasks such as maintaining accurate records, managing expenses, handling purchase orders, and processing approvals.
• Build strong relationships with colleagues and external contacts. You understand how to navigate the organization effectively.
• Handle information and communication carefully. You draft clear internal notes and emails in both Dutch and English.

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• Have experience supporting a senior leader in a complex or international organization, including advanced calendar and meeting management.
• Write clear and professional communication in Dutch and English and can easily adjust your tone to the situation.
• Have strong stakeholder management skills
• Build trust quickly and feel confident giving constructive input, even without formal authority.
• Are confident using Outlook, Teams, and Excel, and can work comfortably with tools like Workday and I-buy (E-Profit).
• Stay calm and organized when priorities shift. You maintain high quality and pay close attention to detail.
• Handle sensitive and confidential information with professionalism and good judgment.
   

Diverse perspectives fuel innovation and growth. Even if you don’t meet every requirement, your unique skills could make a difference. If you bring a fresh perspective, we want to hear from you. Together, we build better solutions for our customers.
 

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• A competitive salary aligned with your skills and experience
• 25-28 vacation days depending on your contract
• Pension scheme
• 13th month salary and 8% holiday allowance
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Flexible working hours and hybrid working options
• A mobility card: choose your mode of transport for commuting each day, with free public transport on weekends.
• Personal growth and challenging work with endless possibilities
• An informal working environment with a diverse group of innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward?

Discover what we do and what we can offer you.

Questions

Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ butto