Job Description:
DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.
We are seeking a highly motivated and results driven Performance Specialist to join our team. This is an exciting opportunity to play a key role in driving strong return to work outcomes, supporting capability uplift, and influencing performance across a dynamic environment.
About the Role
As a Performance Specialist, you will be responsible for leading initiatives that improve return to work outcomes and overall team performance. You will work closely with Return-to-Work teams across a claim’s lifecycle, providing coaching, insight, and strategic direction to achieve meaningful and sustainable outcomes for injured workers.
Key Responsibilities
Drive improved return to work outcomes across the portfolio
Take ownership of key projects, ensuring delivery and accountability for outcomes
Coordinate and lead KPI-related activities to enhance performance
Coach and develop Case Managers and Return to Work Specialists on effective return to work strategies
Engage with workers, treating health practitioners, and occupational rehabilitation providers to support successful return to work outcomes
Monitor, analyse, and report on performance metrics to identify trends and opportunities
Identify, design, and implement continuous improvement initiatives
About You
Expert knowledge of case management principles and processes, with a strong focus on return-to-work outcomes
Proven experience coaching, mentoring, and developing others
Demonstrated track record of delivering strong return to work strategies and outcomes
Strong analytical capability, with the ability to interpret data and drive performance improvements
High level of understanding of Worksafe’s KPI measures and how they influence performance outcomes
Excellent stakeholder engagement and communication skills
Our culture and benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
How to apply & our commitment to you in return
If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.
In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.
We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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