Join our Planning and Performance Team as a Performance & Insight Analyst, and you'll partner with operational teams to deliver performance reports and analysis that drive better decision-making. You'll manage a robust suite of reporting and actionable insights spanning from Leadership to mini business team level.
This is a great opportunity to further develop your analytical skills, working across multiple operational areas to enhance service delivery. You’ll be confident handling complex datasets from various sources and translating analysis into clear, impactful insights for stakeholders.
We’re looking for someone who thrives in a fast-paced, empowered environment and is passionate about driving performance and business value.
This is a hybrid role, offering flexibility to work from home and on-site, with occasional travel required.
Here's a taste of what you’ll be doing
Conduct root cause and deep-dive analysis across performance metrics to identify trends, issues, and improvement opportunities.
Diagnose causes of performance drops or stagnation and recommend or implement operational improvements.
Validate findings with stakeholders, agree corrective actions, and track progress to resolution.
Analyse customer journeys to identify pain points and provide data-driven recommendations for improvement.
Produce insightful reports, commentary, and historical analysis to support informed decision-making by leaders.
Present complex data and insights in a clear, compelling way to influence performance and customer strategy.
Collaborate with Learning & Development to identify and address training or coaching needs arising from performance insights.
Work collaboratively across Planning, Performance, and Operational Teams, promoting a high-performance and continuous improvement culture.
Are we the perfect match?
Here’s what we need from you
Proven experience in operational performance management, process improvement, and data analysis.
Strong analytical mindset with excellent problem-solving and communication skills.
Proficient in data analysis tools such as Tableau, SQL, advanced spreadsheets, or speech analytics platforms.
A self-starter with the ability to prioritise effectively, identify trends and challenges, and respond positively to change.
Skilled at managing stakeholder relationships and influencing outcomes through data-driven insight.
Committed to continuous learning and development, adapting to meet the evolving needs of the organisation.
It would be great if you had
Energy industry experience
Experience of using Databricks
Here’s what else you need to know
Role may close earlier due to high applications.
Competitive salary.
Location - Bolton, Nottingham, Leicester or London.
Questions about the role? Please reach out to Eonnext.recruitment@eonnext.com
Excellent parental leave allowance.
Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds.
Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings.
Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you.
Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture.
Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process.
Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.
For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.