At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
The Performance Excellence Specialist actively participates in the development, diagnosis, execution and implementation of retail banking strategies, processes and tools specific to how retail employees engage U.S. Bank clients to help understand their needs and recommend appropriate solutions. Additionally, the Performance Excellence Specialist leverages influence and data to drive continuous improvements to existing and new programs. They work with the markets to drive a high level of performance by curating and executing a targeted plan to address performance improvement. They may collaborate with other departments to provide innovative solutions to complex problems within the Consumer and Business Banking organization. This role is hybrid. Team members who are in a hybrid role typically spend two - three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days. Travel: 30-40%
Note: This position will support branches located in Utah, Wyoming and Idaho.
Responsibilities
Facilitates key strategic performance improvement activities to drive achievement of organizational goals.
Translates overarching Sales Effectiveness strategy into tactical deliverables.
Analyzes performance results and identifies trends to formulate and recommend an appropriate performance improvement approach
Evaluates and identifies the current and emerging skills, competencies and behaviors required to achieve desired results and prepares for future talent needs.
Partners with the Market Leaders and Retail teams to implement consumer focused strategies that result in meaningful customer relationships.
Comfortable in a matrix reporting relationship.
Takes appropriate steps to follow up on issues identified either through data analysis or field visits.
Demonstrates subject matter expertise and insights into the use of training and recognition activities occurring in the market.
Demonstrates proficiency in applying principles, concepts, and techniques of quality/performance improvement.
Ability to quickly develop and maintain productive relationships with assigned employee group.
Grade Level 14 PHSE1
Minimum Qualifications
Bachelor’s Degree or the equivalent work experience
Five years relevant experience in retail banking management, overseeing multiple branches within a geographic area
Preferred Qualifications
Strong understanding and application of Performance Improvement skills
Thorough understanding of banking regulations and policies
Thorough knowledge of U.S. Bank's products, services and operations
Ability to interact effectively with all levels of management
Excellent project management and financial skills
Strong analytical, planning and organizational skills
Excellent verbal and written communication and presentation skills
Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $98,175.00 - $115,500.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.