FARFETCH is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. FARFETCH opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
OPERATIONS
The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day.
THE ROLE
In this generalist role, you'll create an excellent experience for our Mexico-based Farfetchers at all stages of the employee journey. While advocating for our values, you'll have an 'amaze customer' approach and will provide timely and credible advice and counsel. You will work across specific client groups, working with the People Partners to support the People Team agenda. You will also contribute to and lead on local projects which help us to create a culture where our people excel.