People Data Operations Analyst

Why we're hiring:

We are seeking a proactive and detail-oriented Data Operations Analyst to play a foundational role in the success of AGORA, WPP's enterprise people data platform. This position is vital for ensuring the continuous accuracy, integrity, and operational flow of the people data that underpins all of WPP's strategic initiatives. You will contribute to both the operational excellence and the strategic evolution of our people data ecosystem. 

What you'll be doing:

As a Data Operations Analyst for AGORA, you will be instrumental in the day-to-day management and continuous improvement of WPP's people data foundation. Your responsibilities will include:

AGORA Platform Operations & Support:

• Serve as the first point of contact for AGORA/GPDS data-related queries, access requests, and issue resolution from global stakeholders, ensuring timely and effective support.
• Contribute to the ongoing development and optimization of AGORA's data ingestion pipelines, supporting the seamless flow of core and lifecycle people data into our Databricks environment.
• Ensure robust documentation of AGORA's data processes, workflows, and FAQs, maintaining knowledge management for its foundational components.
• Support the configuration and maintenance of Power Platform (e.g., Power Automate, Power Apps) solutions that streamline data operations and support AGORA's evolving needs. 

Data Quality, Governance & Compliance Support:

• Play a key role in the data correction, validation, and reconciliation processes for critical initiatives like EU Pay Transparency (EUPT), ensuring the accuracy and completeness of submitted data.
• Conduct rigorous data quality checks and validation against established standards for GPDS/AGORA data, proactively identifying discrepancies and supporting remediation efforts to maintain data integrity.
• Assist in creating audit trails and documentation for sensitive data processes, supporting compliance requirements and data governance principles.

Business Analysis & Enhancement Support:

• Contribute to gathering and documenting foundational data requirements for new AGORA features, data integrations, and platform enhancements.
• Assist in translating business needs into technical specifications, collaborating with technical and business stakeholders to drive continuous improvement for AGORA's offerings.
• Support user acceptance testing (UAT) for new data products and platform functionalities, ensuring they meet business expectations.

 Cross-Functional Collaboration:

• Collaborate effectively with the wider People Data & Analytics team, Enterprise Technology, and global People/HR teams to ensure data alignment and support AGORA's strategic roadmap.

What you'll need:

Required:

• 1-3 years of experience in a data operations, data support, or junior business analysis role, preferably within an HR or People function.
• Proficiency in Microsoft Power Platform (Power Automate, Power Apps) and SharePoint for data collection and process automation.
• Demonstrated ability to troubleshoot data issues, conduct root cause analysis, and contribute to effective solutions.
• Strong attention to detail and a firm commitment to data accuracy, quality, and governance.
• Excellent communication skills, with the ability to clearly articulate data related issues and requirements to technical and non-technical stakeholders.
• A proactive and curious attitude, with a willingness to rapidly learn new tools and systems (e.g., Databricks, Workday).
• Experience in stakeholder management, particularly in assisting with issue ticketing and query resolution.

 Preferred:

• Basic understanding of SQL for data querying and analysis.
• Familiarity with data visualization tools (e.g., PowerBI) to support dashboard development.
• Exposure to Workday HCM data structures and reporting.
• Knowledge of data governance principles and best practices, especially for sensitive data.
• Experience supporting compliance-driven data projects (e.g., EU Pay Transparency, GDPR, pay equity).
• Prior experience working in a global, matrixed organization.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid