About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotel Seoul is located in the heart of Seoul, offering world-class customized services and sophisticated features based on its craft and expertise. The Hotel, standing tall with 29 glittering stories, is meant to look like an ancient Korean palace of old, but stylized and brought into the 21st century. Classic Korean nature motifs and modern aesthetics adorn the décor, reflecting the surrounding mountain backdrop and views of Gyeongbokgung and Changdeokgung Palaces. The Hotel features 8 distinct restaurants and bars, including award-winning Yu Yuan and the secret speakeasy Charles H., ranked as the Best Bar in Korea and one of the Asia's 50 Best Bars. The rest of the hotel is equally stunning with the works of over 130 Korean artists featured throughout the establishment. From contemporary art and pottery pieces in the rooms and halls to the intricate three-dimensional Korean ship created out of hundreds of ivory-colored buttons by Ran Hwang, Four Seasons Hotel Seoul has held the top spot as Seoul’s leading luxury hotel and rightfully so.People & Culture Manager
Full time
Position : Department Head
Four Seasons Hotel Seoul
Summary
People & Culture Manager oversees core People & Culture operations, including recruitment oversee, employee relations, compliance, and employee engagement, in line with Four Seasons standards and local labor regulations. This role partners closely with leaders to support talent development, manage workforce challenges, and foster a positive and inclusive workplace culture with a strong focus on professionalism, confidentiality, and operational excellence.
Education
College education or equivalent experience
Experience
5–8 years of relevant People & Culture / Human Resources experience, with supervisory or management exposure.
Desired Skills
• Innovation and creativity
• Strong communication and interpersonal skills
• Planning, organizing, and prioritization skills
• People leadership and team development capability
• Strong problem-solving and decision-making skills
• General working knowledge of labor laws and employment regulations
• Working knowledge gained through on-the-job experience
• Proficiency in computer systems and standard office applications
• English proficiency (written and spoken)
Key Functions
• Oversee day-to-day People & Culture operations, including manning, recruitment, attendance, and payroll administration.
• Lead employee relations matters, including grievance handling, counseling, investigations, and conflict resolution, escalating legal-sensitive issues to the Assistant Director of People & Culture as required.
• Monitor employee engagement, satisfaction, and morale, and implement initiatives to enhance the employee experience and workplace culture.
• Analyze employee turnover trends and develop action plans to address retention challenges
• Coordinate and support talent review, succession planning, and development initiatives.
• Ensure compliance with local labor laws, internal policies, and Four Seasons standards, maintaining up-to-date knowledge of legal and regulatory changes
• Manage People & Culture operational compliance, including audits related to payroll, benefits, insurance, leave, and personnel records
• Lead and oversee employee activities, engagement programs, and cultural initiatives, including staff events and recognition programs
• Ensure consistent application of Four Seasons policies, EmPact standards, and codes of conduct across the hotel
• Act as a trusted partner to department leaders, providing guidance on people management and performance matters
• Maintain confidentiality and professionalism while fostering a collaborative and respectful work environment
Visa Requirements
Must already possess valid work authorization in South Korea.
We look forward to receiving your application!