People and Culture Officer

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

People and Culture Officer

About the location:

Located in the vibrant heart of Hanoi, Four Seasons Hotel Hanoi at Hoan Kiem Lake offers an unmatched blend of luxury, history, and culture. Situated on the banks of the legendary Hoan Kiem Lake, a treasured symbol of Vietnamese heritage, the hotel is surrounded by the capital’s bustling Old Quarter and the French Quarter's timeless elegance.

Guests can immerse themselves in the rich tapestry of Hanoi’s past while enjoying convenient access to iconic landmarks, art galleries, local markets, and high-end boutiques. Whether wandering through centuries-old streets, discovering hidden cafés, or experiencing the warmth of Vietnamese hospitality, the location of Four Seasons Hotel Hanoi provides an ideal gateway to explore the city's dynamic energy and serene beauty.

This prestigious property is poised to become a beacon of sophisticated luxury in Hanoi, with a design inspired by local culture and a commitment to delivering unparalleled experiences that celebrate the destination.

About the Role

As People and Culture Officer for Four Seasons Hotel Hanoi at Hoan Kiem Lake, you will provide hands-on experience in all facets of the People & Culture function, providing an excellent path to gaining experience for growth in future People & Culture roles. This role will support the People and Culture Manager, Learning and Development Manager, and Talent Acquisition Manager. In addition, responsible for oversight of employee housing and elevating the employee experience by interactively engaging with employees prior to relocation and during onboarding, while creating an environment that celebrates all employees and a culture that connects teams and recognizes contributions.   

What You Will Do

Administrative & Operational Support

• Perform administrative tasks and respond to employee queries promptly and professionally.
• Support daily operations of the People & Culture Department.
• Maintain confidentiality of all departmental information, including conversations, personal data, and employee files.
• Prepare and analyze People & Culture metrics and reports.
• Participate in special projects or cross-functional initiatives as assigned by management.

Performance & Compliance

• Ensure timely completion of employee performance reviews and preparation of confirmation letters.
• Oversee work pass quota and ensure compliance with the government guidelines.
• Handle insurance and workplace safety matters in accordance with company policies.

Employee Services & Benefits

• Assist employees with medical reimbursement procedures and ensure timely processing of medical, dental, and optical claims.
• Administer Employee of the Month program.
• Maintain and update bulletin boards with relevant information.

Learning & Development

• Support the Learning and Development Manager with all training administration tasks.

Recruitment & Onboarding

• Support recruitment, selection, and onboarding processes to ensure a seamless experience for new hires.

Employee Engagement & Communication

• Manage employee engagement initiatives and internal communication strategies.
• Assist in executing recognition programs and milestone celebrations.

Others

• Ad-hoc assignments: To take on any other tasks or projects that may be assigned by the management from time to time.
• Carries out other special project/ tasks as assigned by supervisor.

What You Bring

• Minimum Diploma/Degree from a recognized institute, preferably in Human Resource Management, Business Management, or Communications.
• 1–2 years of administrative experience, preferably within People & Culture / Human Resources.
• At least 2 years of relevant experience in a dynamic, fast-paced working environment preferred.
• High level of professionalism, integrity, and confidentiality.
• Strong presentation, verbal, and written communication skills.
• Proficient in Microsoft Office Suite, Canva, Forms, Engage, and HRIS systems such as Workday.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities.
• Ability to interact effectively with all levels of management and staff.
• Ability to work independently, take initiative, and use good judgment.
• High emotional intelligence coupled with excellent communication skills.
• Experience in hospitality or hotel industry preferred.
• Fluency in English required.

What We Offer

• Competitive salary and comprehensive benefits package.
• Professional growth opportunities with world-class training and development programmes.
• Medical and life insurance.
• Complimentary stays at Four Seasons Hotels and Resorts worldwide.
• Complimentary dry cleaning for business attire.
• Complimentary employee meals.

Join Our Journey

Are you ready to define the culinary identity of one of Asia’s most anticipated hotel openings? Join a global family that celebrates excellence, creativity, and genuine care.

Learn more about what it’s like to work at Four Seasons:

• Four Seasons Careers
• LinkedIn - Four Seasons Hotels and Resorts

Important Note
This position is open to Vietnamese nationals only.