Pega Senior Business Consultant

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

About the role:

The Enterprise Case Management (ECM) Centre of Excellence (CoE) team within Canadian Operations Business Excellence is looking for an experienced, proactive and energetic Certified Pega Business Architect (CPBA) or Certified Systems Architect (CSA) with experience leading the business analysis of complex projects and programs. The ideal candidate will thrive in a fast-paced environment, instinctively seek out innovative solutions, and view challenges as opportunities. This position requires skills to facilitate the design of client-centric business processes within various Canadian business units and then convert those processes into process flows within the Pega Platform.
As a Pega Senior Business Consultant, you will work in an agile environment playing a key role in delivering an improved internal and external client experience while increasing operational efficiency through automation (ChatBots, Robotics). This role will explore client journeys, define business needs, gather requirements, set scope, manage risks, work with Product Owners to create the Definition of Done (DOD), as well as complete business acceptance testing within the leading edge framework of the Pega Platform.

What will you do?

• Lead/Participate in scope definition workshops and own delivery of the completed work.
• Lead the business team in gathering requirements and choosing the best way to implement within the Pega Platform.
• Ensure requirements management and facilitation best practices are adhered to including the management of artifacts through traceability, version control, and change control.
• Translate business needs into Pega-architected process flows and solutions.
• Work within an agile environment to identify and document client-centric workflow and case management needs (cutting across functional and business unit silos as needed). 
• Work with the Product Owner to create user stories and backlogs.
• Maintain the functional backlog, and support functional design ensuring optimal use of Pega functionality and adhering to guardrails.
• Capture requirements in use cases, requirements and design templates as part of workshops.
• Validate development work and test scenarios. 
• Work with business teams to understand/identify process reuse opportunities.
• Collaborate with the IT to review work and provide guidance on technical issues.
• Assist with the design of the Pega enterprise class structure.
• Mentor, coach and support the development of more junior ECM Business Consultants.
• Support a work environment that promotes client-centricity, quality, continuous improvement, knowledge sharing, and teamwork.
• Proactively recognize business trends and/or company policies that affect ECM practices and make recommendations for process/system enhancements.
• Incorporate information security standards and requirements into all solutions.

What do you need to succeed?

• 5 to 7 years of experience with Business Consulting.
• 5 years experience designing and delivering complex Pega case management projects.
• Minimum 7 years of progressive information technology experience with full application development life cycle and systems integration experience.
• Demonstrated experience in solution design for Pega-based solutions encompassing internal facing and external facing applications.
• Advanced knowledge of Business Process Management (BPM) concepts, techniques, tools and delivery approaches.
• Knowledge of PEGA Systems Architecture and their capabilities.
• Strong data modeling experience.
• Excellent written and verbal communication skills and can explain concepts to both business and IT stakeholders.
• Experience working in Agile environments (Ex. Scrum, Kanban).

Preferred Skills:

• Certified Pega Business Architect (CPBA) and/or Certified System Architect (CSA).
• Certified Business Analyst (IIBA).

What's in it for you?

• Hybrid work environment
• A friendly, collaborative, and inclusive culture
• 20 vacation days per year
• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension, stock and savings programs to help build and enhance your future financial security
• The opportunity to move along a variety of career paths with amazing networking potential
• Access to our Global Learning Centre, available 24/7 for your learning needs
• Wellness programs that support the three pillars of your health – mental, physical and financial

Recent Awards:

• We are honoured to be recognized as a 2022, 2023, 2024 and 2025 Best Workplaces in Canada by Great Place to Work® Canada
• Great Place to Work® list for Best Workplaces for #HybridWork 2022
• Great Place to Work® list for Best Workplaces for Professional Development in Canada 2022
• Named “Best Places to Work” by Glassdoor, 2021 and 2023

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

90,000/90 000 - 140,000/140 000

Job Category:

IT - Application Development

Posting End Date:

14/05/2026