Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.
Warmline is a non-clinical, peer-led suicide prevention phone service for people who have attempted suicide are experiencing suicidal thoughts or are at risk. Guided by your personal lived experience, you’ll offer empathy, understanding, and support in a shared space of compassion and mutual respect
About the opportunity
Warmline Suicide Prevention Peer Workers provide a safe, validating environment where people reaching out feel heard, understood and supported. You’ll help individuals explore coping strategies, co-develop safety plans and navigate relevant local and online supports.
You will support people during scheduled calls, building trusting relationships that foster hope, connection and a sense of hope.
People seeking support can request a callback for help with their distress, concerns or worries. A Team Leader will match them with a suitable peer worker, who will make contact within 48 business hours to arrange a time for a conversation. Individuals may choose a single call or up to eight weekly calls for ongoing support.
Shift Times:
Monday–Wednesday: 1:30pm–7:00pm
Saturday: 10:00am–3:30pm (penalty rates apply)
This is an office-based role located in Gympie.
About you
You bring personal lived experience of suicidality or suicide bereavement and a genuine desire to walk alongside others on their recovery journey. You offer a calm, non-judgmental and compassionate presence and you’re comfortable sharing aspects of your lived experience when it may be helpful and supportive.
You’ll engage with people to discuss their distress or suicidality, explore coping tools, and co-create safety plans that honour their strengths and goals. You’ll be supported every step of the way through supervision, team connection and ongoing development opportunities.
To be successful in this role, you will need:
What we will offer you…
How to Apply
To apply for this role, please submit:
A cover letter outlining your lived experience of suicidality or suicide bereavement and why you feel called to use this experience to support others
Your current résumé, including two referees
For a confidential discussion about the role, please contact Nicola Griggs at ngriggs@wellways.org
To view the full Position Description and submit your cover letter outlining your relevant lived experience and Resume, click APPLY
Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.
We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.
This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.
Please select "Apply" below to complete your application.