PCS Business Operations & Strategy

 

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This newly created senior role is responsible for managing and supporting the PCS leadership team in engaging effectively with enterprise processes, governance forums, and cross‑functional partners. The role ensures consistency, clarity, and strategic alignment across PCS communications, reporting, operating rhythms, and performance management.

In addition to driving enterprise engagement, this role requires strong strategic problem‑solving capabilities—including structuring ambiguous problems, conducting diagnostic assessments, identifying root causes, and determining clear paths forward. Serving as a key point of coordination on behalf of the PCS business, this role interfaces with senior leaders and enterprise stakeholders and translates complex information into clear, actionable insights for executive audiences. The position requires strategic thinking, executive presence, and the ability to operate with influence across a broad set of internal partners.

Key Responsibilities

Enterprise Operating Rhythms & Leadership Communications

• Own the content strategy, preparation, and execution of PCS operating forums, including (but not limited to) leadership meetings, All Hands, Quarterly Business Reviews (QBRs), and Line of Business (LOB) reviews.
• Ensure forums drive clear outcomes, alignment, and decision making, while advancing an integrated PCS communication strategy.
• Partner with PCS leadership to shape messaging that is consistent, enterprise‑aligned, and impactful across audiences.
• Apply structured problem‑solving to identify issues, assess root causes, and prepare leadership with options and recommendations for decision-making.

Executive Reporting & Strategic Communications

• Lead development and management of PCS materials for the Management Committee (MC), Board‑level audiences, and other executive forums.
• Manage and deploy Operating Leadership Team (OLT) reporting and oversee TTUS action planning across PCS.
• Provide ad hoc reporting, analysis, and executive‑ready materials as requested by MC members or the CEO (e.g., synthesizing PCS implications of enterprise initiatives such as payments strategy or All Colleague communications).
• Translate complex business, financial, and operational data into concise narratives and recommendations for senior leaders.
• Conduct diagnostic assessments to clarify problems, support framing of strategic questions, and articulate recommended paths forward.

Performance Measurement & Business Insights

• Establish, monitor, and evolve key performance indicators (KPIs) to track PCS progress and outcomes.
• Partner with Finance to validate financial impacts, benefits realization, and performance trends tied to PCS initiatives.
• Provide ongoing insight into performance drivers, risks, and opportunities to support leadership decision‑making.
• Identify patterns, diagnose performance gaps, and develop structured recommendations to address underlying issues or maximize opportunities.

Qualifications & Experience

• Bachelor’s degree required; advanced degree preferred.
• Extensive experience in enterprise operations, business management, strategy, or a related leadership role within a complex organization.
• Demonstrated success supporting senior leadership teams and engaging with executive‑level stakeholders.
• Strong understanding of enterprise governance, risk, and reporting processes.
• Exceptional written and verbal communication skills, with the ability to synthesize complex information for executive audiences.
• Proven ability to manage multiple priorities, operate across business rhythms, and influence without direct authority.
• High level of judgment, discretion, and comfort working with sensitive and high‑visibility materials.
• Proven strategic problem‑solving experience, including problem structuring, root‑cause analysis, diagnostic assessment, hypothesis‑driven thinking, and developing actionable recommendations.

Key Capabilities

• Strategic and systems thinking
• Strategic problem structuring and diagnostic analysis
• Executive presence and stakeholder management
• Operational rigor and attention to detail
• Data‑driven decision support
• Enterprise mindset with strong business acumen

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $170,255.00 - $200,300.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.