Payroll Supervisor

Payroll Supervisor - Santa Ana, Costa Rica

Are you driven by HR strategies that thrive on innovation of an evolving organization? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive?  Then it’s time to join our team as our next Payroll Supervisor.

Western Union powers your pursuit.

At Western Union, we’re more than a trusted name in global payments. We’re transforming into a digital first company, built on the strength of our retail foundation and powered by our market-leading payments platform. Our goal is simple: to help people prosper. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

If you’re ready to help drive operational excellence and compliance across our global footprint, this role is for you.

Role Responsibilities

• Ensure SOX compliance controls and processes are in place for each country/entity within the region.
• Manage day-to-day execution of controls, ensuring all internal and banking approvals are completed on time.
• Organize the team to maintain coverage and backup when members are out.
• Facilitate cross-training across the region to eliminate single points of failure.
• Maintain accurate process documentation for all activities.
• Act as the escalation point for issues requiring resolution.

Role Requirements

• Strong understanding of SOX compliance and internal control frameworks.
• Proven ability to manage approval workflows and operational processes.
• Excellent organizational skills with experience in team coordination and cross-training.
• Ability to create and maintain process documentation.
• Strong communication and problem-solving skills to serve as an effective escalation point.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

 #LI-GV1 #LI-Hybrid

Estimated Job Posting End Date:

12-17-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.