Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.
What’s the role?
As the Partner Operations Manager you will be responsible for maintaining and optimizing the Etsy Payments network of relationships including with card brands, processors, and payment service providers while leading all aspects of operations for those partners. Would you find joy in contributing to a transformational payments organization and making an impact at the highest level? If so, this could be the perfect match.
This is a full-time position reporting to the Senior Director, Payment Partnerships. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.
This role requires your presence in Etsy’s Dublin office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of our Dublin office, may be the first to be considered. Learn more details about our work modes and workplace safety policies here.
What’s this team like at Etsy?
This role will be a key member of Etsy's payments team, working alongside Product, Engineering, Treasury, Risk, Finance, Support, Legal, and Accounting teams to execute and support our global payments strategy.
What does the day-to-day look like?
Lead and maintain positive relationships with key partners within the Etsy Payments ecosystem
Collaborate with internal and external partners to identify, drive, and resolve partner incidents
Be responsible for existing and develop new partner and payments operations processes to ensure accountability and performance against contracted service levels
Collaborate with the finance and analytics teams to supervise and forecast payment partner costs and identify cost of sales efficiencies
Work closely with legal teams to lead contract negotiations and ongoing regulatory and compliance requirements related to payments vendors
Identify and develop opportunities with existing partners to expand and improve the payments platform
Contribute to Etsy’s comprehensive global payments strategy in the dynamic payments space
Monitor Etsy’s competitive position and implement changes with partners to foster Etsy Payments products, services and strategic objectives
Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.
Qualities that will help you thrive in this role are:
Experience in payments or partner operations, managing relationships with card networks, processors, or payment service providers.
Expertise in payments operations and vendor management, including incident resolution, SLA governance, and process optimization.
Proven ability to lead cross-functional initiatives across Product, Engineering, Legal, Finance, and Risk to drive strategic payments outcomes.
Strong analytical, commercial, and negotiation skills, with experience forecasting partner costs, evaluating platform performance, and managing complex contracts.
Additional Information
What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.
Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.