The mission of the Operations Specialist within Investigation team is to resolve queries and disputes, related to bank payment operations, in an accurate and timely manner by establishing and rectifying the root cause to provide resolution toward internal and/or external client. Along with individuals and teams he or she helps to manage the flow of a workplace and optimizes day-to-day activities.
Summary of responsibilities:
Provide input for projects, propose solutions, participate on project calls, drive operational execution and execute changes required
Propose improvements in the processes, procedures, work instructions
Act as point of contact for escalation of issues/ exceptions/ incidents
Provide training for employees on lower job levels
Coordinate daily activities with regards to priority and urgency, especially in periods with high workload
In addition to the above mentioned tasks other activities and responsibilities may be individually defined
Key Role Requirements:
Strong problem solving and analytical skills
Strong organizational, verbal and written communication skills; able to efficiently communicate with cross functional teams and management on recommended course of action, with minimal assistance.
Must have good interpersonal skills and be able to work effectively and efficiently in a fast evolving environment.
Self-driven individual that requires minimal supervision
Ability to empower others to achieve results through motivation, recognition and performance feedback
Wage (gross) 1547 EUR/month
*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.
Friendly working environment
You build your own working day - flexible working hours and work from home
Daily working time: 7hrs 45min instead of standard 8hrs
Daily refreshments - coffee, fruits, drinks
Fully equipped gym accessible 24 hours / 7 days per week
Game room with unlimited access
Modern designed coffee corner and terrace with the grill spot
WellbeING
Sick leave compensation: up to 80% of the monthly salary
Life insurance contribution: up to 22,14 EUR/per month
3rd pillar contribution: up to 3% from your monthly salary
24/7 external mental health support
Learning opportunities: internal and external learning programs
Regular teambuildings, social events and communities
YOU/family/friends time
Extra 3 PERSONAL days per year
Extra vacation days: up to 10 extra days/per year
We welcome your ING-positive friends: referrals starting from 1000 EUR
150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
Extra perks
Yearly bonus based on your performance and company’s results
Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
Home office contribution: 20 EUR/per month
Discounts from our and your favorite stores: up to 30%
Warm welcome package for your fresh start
Pet friendly office