Payments & Ecosystem Manager

Get to know our Company:

GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.

We are driven by our shared purpose and passion to bring positive transformation to the banking industry, starting with solutions that address the financial struggles of Malaysians and businesses.

Get to know the Role:
Operations 

• Be able to understand Payments at the Bank and the various touchpoints with Paynet and our internal systems to ensure smooth operations  
• Be compliant and document processes and approvals for campaigns / payments / agreements or any other initiatives related to Payments and Ecosystem partnership
• Prepare concise, data-driven reports and presentations for EXCO and senior management, summarising payments performance, strategic challenges, and growth forecasts.

Project Management

• Collaborate extensively with the Bank and Grab’s teams to meticulously translate overarching strategies into tangible frameworks, policies, processes, and service delivery models, systematically tracked through comprehensive roadmaps and milestones.
• Vigilantly ensure that all products within the partnership adhere to regulatory requirements.

Market Analysis and Expansion

• Define, track, and report on key performance indicators (KPIs) for the payments portfolio, including payment success rates, transaction volumes, customer engagement rates, and associated costs.
• Conduct thorough market analysis to pinpoint potential avenues for growth, collaborating seamlessly with stakeholders within the team to escalate acquisition, usage, and upsell opportunities within the ecosystem.

Partnership Building and Contracts

• Continuously fortify and expand an understanding of Grab’s priorities and build a network across local and regional teams to constantly explore new opportunities. 
• Methodically manage contractual agreements within the confines of the regulatory and legal frameworks, working in tandem with cross-functional teams, including Compliance, Data and Legal.

Financial Management

• Develop comprehensive budgets, meticulously project targets, and judiciously assess the Return on Investment (ROI) of all new enhancements.
• Determine, communicate, and track key deliverables, ensuring performance alignment in service and distribution across Grab and Bank stakeholders/management.

The Must Haves:

• A minimum of 5 years in Project Management and/or Operations roles

• Possess a strong strategic mindset with meticulous attention to detail and a nuanced understanding of integration across businesses. 

• Demonstrate a strong team player mentality, fostering a collaborative and inclusive environment. Display the ability to work seamlessly with cross-functional teams, contributing positively to collective goals and projects. Embrace open communication and actively engage with colleagues to leverage diverse perspectives and skills for optimal partnership outcomes.

• Exemplify excellent stakeholder management and interpersonal skills, crucial for fostering collaborative partnerships.

• Exhibit outstanding verbal and written communication skills to effectively articulate strategies and requirements.

• Showcase a demonstrated ability to analyse complex data and strategic issues correlated with short and long-term business goals.

• Display a courageous approach to collaboration, fearlessly contributing ideas, challenging assumptions, and championing innovative solutions. Inspire and support team members to voice their opinions and perspectives, creating an environment where constructive feedback is valued, and continuous improvement is encouraged.

• Be a self-initiating and independent learner, showcasing a Curiosity for challenging the status quo within the context of an ambitious and fast-paced startup environment.

• Demonstrate unwavering integrity and a respectful approach in the execution of professional duties.

• Familiarity with the Malaysian and SEA markets is considered an advantageous asset, more specifically knowledge of Grab’s priorities and roadmap