Management Level
IWe are Lenvi and we are passionately committed to becoming the go-to credit and analytics platform in our chosen markets, we will achieve this through unwavering focus on our people, product, and clients.
We service a range of clients in the UK, Europe and the United States providing lending platforms and analytics capabilities to both commercial and consumer-focused businesses across a range of asset classes including invoice discounting, retail finance, unsecured lending, SME funding and mortgages.
Our Values Statement
We epitomise the values of being bold, insightful, energetic, and curious. Embracing calculated risks, thinking deeply, bringing enthusiasm, and constantly seeking knowledge. These values fuel our innovative spirit, drive our growth, and enable us to make a positive impact on our stakeholders.
The Role
Based out of our Leeds office, we are looking to hire Payments Agents to run the Payments processes associated with Lenvi’s Business Process Outsource (BPO) function. Reporting into the Payments Operations Manager, the role would be working within a small outsource finance team and would therefore suit someone with experience in an outsourced payments processes in a regulated loan book environment.
Respond to all enquiries, whether received by telephone, in writing, efficiently and in accordance with our payment policies
Managing all incoming & outgoing payments, ensuring ledgers are up to date, payments reconciled and any other payment duties
Ensure compliance with all statutory and regulatory requirements for payments with particular emphasis on treating customers fairly (TCF). Ensure all work is carried out in line with the applicable regulatory and legislative requirement
Process the daily transactions for key BPO Customers
Input into the monthly reporting for review by the FD and deliver to internal and external stakeholders
To work as part of a wider Primary Servicing and Finance teams, open to undertaking and managing additional tasks as required to ensure SLAs are delivered
Other relevant responsibilities, as required
Environment
The role is based from the Lenvi UK head office in Leeds with some travel as necessary throughout the UK, with overnight stays involved. Hybrid working is available but the post-holder is expected to be on site for a minimum of 3 days per week. Pace of environment is varied, ranging from responding to changing market needs through to the long term, necessitating methodical decision making.
What we would like to see from your application
A minimum of 12 months experience, working within payments, financial services, fintech, or mortgages
An understanding of the regulators involved in financial services
Experience in communicating effectively
Confident, flexible, and self-motivated.
Articulate with the ability to interact with people at all levels
A fast learner with the ability to acquire knowledge swiftly, work with the knowledge and pass it on as necessary
Able to overcome objections and conflicts, proposing suitable methods of rectification
Detail orientated with the ability to work methodically
Able to prioritise tasks and workload to meet tight deadlines in a frequently changing environment
Able to work proactively under your own initiative
Adept at solving problems and possess strong analytical skills
What we offer you in return
29 days’ annual leave plus bank holidays, with the option to buy more.
Up to 10% pension matching to help you save for your future.
An allowance towards flexible and financial benefits – purchase extras like tech, travel insurance, Private Medical, Holiday purchasing, Life assurance at 4x with option to increase, Employee discounts and cashback.
Health & Wellbeing platform - counselling, legal and wellbeing support.
Two paid volunteer days each year
Dedicated Learning & Development opportunities
Value bonus scheme recognising colleagues who go above and beyond.
Discretionary bonus schemes
Employee referral scheme
Our Diversity Statement
At Lenvi we encourage individuals from all walks of life, without exception, to join our team. We know diversity fuels innovation and creativity, so we welcome applications from anyone, with any background.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.