Payment Specialist II- Evernorth

As a key contributor within our revenue operations team, you will help ensure accurate, timely, and well-documented payment posting that strengthens our financial performance and supports exceptional patient service. Your work will directly improve reimbursement outcomes, reduce errors, and enhance the overall integrity of our billing processes.

Responsibilities

• Accurately post payments, transfers, corrections, adjustments, and refunds for an assigned book of business, ensuring completeness and accuracy.
• Review, reconcile, and resolve unapplied payments by obtaining EOBs, researching discrepancies, and posting to appropriate accounts.
• Analyze and resolve root causes of cash posting issues to increase accuracy and prevent repeat errors.
• Evaluate payers for EFT and ERA opportunities and recommend improvements to streamline processes.
• Review and parse incoming 835 files to ensure correct interpretation and posting.
• Verify the accuracy of daily cash spreadsheets and ensure timely distribution.
• Collaborate with internal partners to identify system or workflow improvements that enhance payment accuracy and financial performance.

Required Qualifications

• Minimum 1+ years of experience in payment posting, cash applications, medical billing, or revenue cycle operations.
• Experience reading and interpreting EOBs.
• Strong understanding of patient accounting processes and third-party payer guidelines.
• Excellent communication, problem-solving, and organizational skills.
• Proficiency in Microsoft 365.

Preferred Qualifications

• Familiarity with ICD-9, CPT-4, HCPCS, and medical terminology.
• Experience in home infusion, specialty pharmacy, or similar healthcare billing environments.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 26 - 39 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.