Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.
In recent years, we have experienced significant growth, expanding our services and global presence.
With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.
Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.
Role Overview
The primary function of the role is to carry out processes that will allow reprocessing of payment exceptions.
What you’ll be doing:
Assist with the daily management of Exceptions and work as a key member of the Team.
Perform manual adjustments on requested transactions
Handling queries related to Payments for Planet’s customer
Follow set and agreed procedures to complete all daily tasks, in line with current and Industry best practice and service level agreements (SLA).
Liaise with card schemes and customers to handle queries.
Take ownership of the resolution of issues/queries by interacting and communicating with other colleagues/ departments.
Demonstrate a willingness to be flexible in discharging other ad hoc duties and meeting the requirements of the Payments Team when required.
Provide cover to other staff for planned and unplanned absences.
Providing general administrative support.
Any other such duties that may be required of you.
Who you are:
Fluency in English
Computer Literate – comfortable working with Excel (intermediate level)
Good communication and interpersonal skills
Ability to prioritize work in order to meet deadlines.
Must be able to communicate well and support key stakeholders and departments.
Ability to be flexible within a fast-growing global company
Quality-focused with attention to detail
Proven time management and the ability to deliver to tight deadlines.
Must display initiative and a common-sense approach.
Previous experience in the payments industry will be favored
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.