Patient Transportation Specialist

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
 

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
 

The Patient Transportation Specialist provides support and dispatch for the non-emergency ground and air transportation of patients in a safe, secure and professional manner. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

 

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The Patient Transportation Specialist provides support and dispatch for the non-emergency ground and air transportation of patients in a safe, secure and professional manner. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Prioritizes transportation requests according to the patient’s acuity to ensure that emergent transportation requests receive priority.
• Documents any quality and service incidents concerning any problems that may occur in the course of a shift.
• Maintains a basic understanding of insurance and issuing payment authorizations.
• Performs other functions as needed.

Education/Formal Training Requirements

• High School Diploma or Equivalent
• Technical Degree or Diploma Emerg Medical Tech (EMT)

Work Experience Requirements

• Customer service, collections or call center
• 1-3 years Patient transport

Knowledge, Skills and Abilities

• Ability to understand and prepare moderately complex written materials, such as patient records.
• Ability to communicate verbally with all level of associates, management, physicians, patients and their families.
• Ability to follow established procedures and regulations.
• Ability to exercise independent judgement and initiative.
• Basic knowledge of PC and radio communications hardware and dispatching software.

Supervision Provided by this Position

• There are no supervisory or lead responsibilities assigned to this position.

Physical Demands

• The ability to sit for long periods in a call center environment.
• Must have good balance and coordination.
• The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• Ability to react quickly and calmly to emergency situations.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.