Patient Transportation Specialist, Full Time - 36 Hours

Cost Center

151 Contact Center

Scheduled Weekly Hours

36

Work Shift

First Second Shift (United States of America)

Shift & Status

Full Time, 36 Hours, 11am-11pm with a Weekend Rotation

Who Are We?

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

What Will you Do?

As a Patient Transportation Specialist at Pine Rest, you’ll be responsible for ensuring safe and timely patient transportation activities to ensure the efficient movement of patients within healthcare facilities. Collaborates with Contact Center teams, External Agencies, patients and their support people to ensure effective patient transport experience. Must possess strong interpersonal skills, attention to detail, and a effectively communicate with patients, families, and various organizational staff. The Patient Transportation Specialist plays a vital role in enhancing operational efficiencies, reducing wait times, and ensuring safe patient transfers while maintaining a high level of patient satisfaction and service. The Patient Transportation Specialist demonstrates excellent customer service and has enthusiasm about the program and the Pine Rest organization.

Principal Duties and Responsibilities:

• Serves as a first line Pine Rest representative for patients seeking Pine Rest services, presenting a calm and welcoming demeanor 

• Responsible for ensuring safe and timely patient transfers between Emergency Departments and Pine Rest service lines. 

• Responsible for ensuring safe and timely patient/family appointment or aftercare transportation 

• Ensures patients feel supported in their care journey and escalates concerns to upline, as appropriate. 

• Collaborate with Transportation Coordinator, clinical teams, and support staff to align patient transport needs with scheduling and care management. 

• Ability to make clear, safe vehicle operation decisions 

• Develop and maintain relationships with external and internal healthcare providers. 

• Ensure compliance with local, state, and federal healthcare regulations regarding patient transportation. 

• Recommend improvements in patient transport processes, as needed 

What Does This Role Require?

• High School Diploma or equivalent is required

• Required to have a valid Michigan driver’s license, acceptable driving record and ability to access Pine Rest Transportation Vehicles for the performance of job duties.

• Must become certified in CPR by the end of New Hire Orientation. Specifically, Basic Life Support.

Benefits:

• Medical, dental, vision & life insurance plans

• 403(b) retirement match contribution by Pine Rest

• Generous PTO for full and part time employees

• Tuition assistance & loan forgiveness

• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.

• Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice:

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.

NOTICE: Successful completion of a drug screen prior to employment is also part of our background process.