Patient Support/Engagement Manager

Patient Support/Engagement Program Manager

ABOUT ASTRAZENECA

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialisation of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies.

SITE DESCRIPTION 

AstraZeneca is experiencing a significant transformation in the Kingdom of Saudi Arabia, driven by a commitment to advancing healthcare, innovation, and sustainable growth. Building on our global legacy, AZ KSA is rapidly evolving its operations to better serve patients, collaborate with healthcare stakeholders, and contribute to the ambitious goals outlined in the Saudi Vision 2030. We are investing in talent, digital solutions, and new ways of working; all designed to enhance our impact on patient outcomes and reinforce our leadership in therapeutic areas. This dynamic environment calls for visionary, agile professionals who thrive in change and are motivated to help shape the future of healthcare in KSA.  

ROLE SUMMARY

Are you driven to design solutions that meaningfully improve patients’ lives? Do you want to apply your experience to a company that follows the science and turns ideas into life‑changing medicines? Join AstraZeneca.

About AstraZeneca is a global, science‑led, patient‑focused biopharmaceutical company advancing prescription medicines for some of the world’s most serious diseases. We go beyond medicines to address the full patient experience supporting prevention, earlier diagnosis, and seamless care across the journey so our science can have truly transformative impact.

What you’ll do

• Advance patient centricity: Build a deep, actionable understanding of patient journeys and priority barriers relevant to AZ’s portfolio, embedding the patient voice across therapy areas.
• Scan and innovate: Stay ahead of industry trends to continuously improve and deliver innovative patient solutions that elevate self‑management and outcomes.
• Translate insights into strategy: Partner with cross‑functional teams (CFTs) to convert insights into robust patient journeys, strategies, and compliant content across therapy areas.
• Lead patient programs end‑to‑end: Design, launch, and optimize patient support programs from awareness through wellness, ensuring strong governance and adherence.
• Own channels and services: Manage disease awareness channels, services, and campaigns—especially through digital health solutions—to ensure flawless execution.
• Build digital journeys: Develop digital personas and journeys that empower diverse patient groups and improve experience and adherence.
• Institutionalize patient centric culture: Coach teams, uplift capabilities, and define metrics that evidence impact on patient outcomes while aligning with AZ values and policies.
• Governance and compliance: Partner with medical governance to ensure policies are accurate and evolving; maintain full compliance with internal/external standards.
• External partnership: Serve as AZ’s point with advocacy groups, and authorities; co‑create initiatives, coordinate on disease awareness materials, and cultivate trust across the ecosystem.
• Operational excellence: Lead tactical plans, manage agencies and budgets effectively, and drive continuous improvement.
• Accountabilities:

You will lead cross‑functional collaboration to embed patient insights into policy planning and solution design. Acting as the organizational expert on patient perspectives, you will apply experience mapping to shape strategy, partner with advocacy groups to strengthen policy impact, and orchestrate compliant, impactful patient communications and disease awareness campaigns. You will champion the patient voice in decision‑making and engagement at every stage.

Only Applications in KSA will be considered.

Essential for the role Internally and Externally

• Education: Bachelor’s degree in Pharmaceutical Sciences, Medicine, or a relevant field.
• Experience: 5–7+ years in the pharmaceutical industry with proven project/program management oversight in healthcare.
• Minimum 3 years of experience in the medical field.
• Patient engagement: Demonstrated experience in patient engagement roles is required; digital experience is preferred.
• Innovation track record: Evidence of delivering innovative patient solutions that improve experience and outcomes.
• Leadership in matrix: Ability to lead across large, complex, culturally diverse matrix organizations without direct authority.
• Relationships & advocacy: Strong relationship development and management skills; patient advocacy experience preferred.
• Insights expertise: Experience with patient insights research is a strong advantage.
• Compliance & ethics: High ethical standards; familiarity with local and global compliance requirements.
• Problem solving: Ability to resolve conflict and independently navigate complex, cross‑functional challenges.
• Cultural fluency: Highly developed cultural sensitivity; experience working across regions and global teams.
• Operational rigor: Attention to detail, planning, project management, budgeting, and effective agency management.
• Leadership skills
• Communication: Excellent interpersonal, verbal, written, and presentation skills.
• Collaboration: Proven ability to work independently and collaboratively with internal and external partners.
• Strategic insight contribution: Provide portfolio‑level patient and care partner insights on unmet needs and treatment burden to inform prioritization and investments.

Why AstraZeneca?

At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We’re on an exciting journey to pioneer the future of healthcare.

So, what’s next?

• Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you.
• Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have one seat available and we hope it’s yours.

Where can I find out more?

Our Social Media, Follow AstraZeneca on LinkedIn

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Date Posted

27-Apr-2026

Closing Date

06-May-2026

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.