GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems.
Our diverse portfolio consists of vaccines, specialty medicines, and general medicines.
Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.
In this role will be responsible for designing, implementing, and managing patient support programs to enhance the patient experience and improve therapy adherence for key specialty care products. This role involves close collaboration with cross-functional teams, healthcare professionals, third-party vendors, and patients to ensure that support services are delivered effectively and in compliance with GSK standards.
The PSP Manager will focus on optimizing patient outcomes by managing access to therapies, education, reimbursement support, and overall patient satisfaction.
Your Responsibilities: This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are:
Develop and manage comprehensive patient support programs aligned with the company’s therapeutic portfolio, ensuring strategic coherence across all services.
Collaborate cross-functionally with internal stakeholders (e.g., marketing, access, medical affairs, regulatory, legal, compliance) to ensure program alignment with business objectives and adherence to regulatory standards (GSK corporate compliance standards and Cofepris).
Oversee third-party vendors and partners, ensuring high-quality and compliant delivery of patient support services, including call centers, digital platforms, and financial assistance programs.
Monitor and enhance patient journey touchpoints, continuously improving support services and the overall patient experience.
Analyze program data and track key performance indicators (KPIs), such as patient engagement, adherence, and satisfaction, to optimize program effectiveness and report on outcomes to internal stakeholders.
Why you?
Basic Qualifications: We are looking for professionals with these characteristics to achieve our goals:
Bachelor’s degree in life sciences, pharmacy, healthcare administration, or a related field
Strong experience leading patient support programs in the pharmaceutical or healthcare industry within high specialty therapeutic areas.
Proven track record in managing cross-functional teams and external Patient Support Program vendors.
English: Fluent
Proactivity, stakeholder management, cross functional teamwork, communication skills, results oriented, project management skills and adaptability.
Preferred Qualifications:
Advanced degree (MBA, MPH, PharmD) is a plus
Experience in people leadership
How to apply
If this role sounds like a fit for your skills and purpose, we encourage you to apply. Tell us how your experience aligns with the responsibilities and the impact you want to make for patients in Mexico. We look forward to hearing from you.
Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.
People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
If you require any type of accommodation and/or support during the selection process to better showcase your abilities (for example, access to ramps, accessible emergency exits, visual aids, etc.), please let us know when we contact you. We are here to support you.
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