Job Title: Call Center Specialist
Report to: Call Center Manager
FLSA Status: Non-Exempt
Job Summary: To provide excellent customer service in a medical call center environment.
Responsibilities:
Answer phone calls with proper etiquette and great customer service Schedule new and existing patients in the correct office with the proper physician. Patients information collected/update in patient medical records and the phone system Meet the goals for average handle time, hold times and quality scores on Inbound and Outbound calls Respects and always maintains privacy and dignity of patient’s information to assure client confidentiality Understands and follows the Code of Conduct and HIPPA guidelines Good attendance, punctuality and adherence to your schedule
Skills and Specifications