Patient Services Officer

Job Description:

• Role Title: Patient Services Officer
• Role Type: Permanent, Part time
• Department and Location: Patient Services, Mater Hospital, North Sydney
• Salary: 29.36 – 39.24 AUD base per hour.

Better and fairer care. Always.

We are St Vincent’s Health Australia, Australia’s largest not-for-profit provider of health and aged care services. 

Founded by The Sisters of Charity in 1857, our +30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs. 

About The Role:

• The purpose of the Patient Administration Officer position is to provide a comprehensive range of administrative duties within the administration services area including bookings, back office, switchboard, admissions and reception.
• This role is accountable for the patient experience from reception to admission working closely with other teams to ensure every patient and visitor interaction is professional, compassionate and efficient.
• Deliver patient centred care that coordinates processes from bookings, admission and throughout hospitalisation, incorporating discharge.
• Provides patient information/ lists to doctors and hospital staff as per policy and legislative requirements 
• Ensure data integrity and accuracy of information entered into our patient information and management systems 
• Collate all paperwork for admission at least 48 hours prior to admission and takes accountability of any missing information by contacting relevant parties to gather missing information 
• Assist with any other administrative duties as directed by Supervisor or Manager/ Executive.

About You:

• Experience in Health Administration.
• Ability to work within a flexible roster across 7 days of week with no set days or shift hours.
• Sound knowledge of Admission and Discharge processes within a hospital environment.
• Ability to plan and coordinate administrative processes and practices effectively, utilising systems available.
• Completion if medical terminology or demonstrated comprehensive understanding of medical terminology.

Why Work at St Vincent’s?

• Join us on our mission to provide care to all, including the most at-risk people in our community
• Discounted access to many gyms for you and your family with Fitness Passport
• Access to discounted private health insurance with Medibank
• Access to a government salary sacrifice program.  Make a proportion of your salary tax-free
• Committed to financial support for educational development, scholarship programs, paid study leave

About The Mater:

In this role you will be based at the Mater hospital, North Sydney.

• One of Sydney’s premier private hospitals.
• Close by to train stations at North Sydney, St Leonards, and Crows Nest, and buses on Pacific Highway.
• The only Australian hospital that is a member of the International Society of Orthopaedic Centres.
• Core specialties include Obstetrics, Orthopaedics including hip and knee joint replacements, bone and sports injuries, cardiology, cancer care and surgery, lung and vascular medicine, ear, nose and throat surgery, urology, endocrine surgery, and neurosurgery.

Sponsorship / work rights for Australia:

Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

Pre-Employment Checks:

Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations.

Equal Opportunity:

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

How To Apply:

Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with the role.

The closing date for applications is 22nd Nov 2025.

Respectfully, this role is not open to recruitment agencies.

Closing Date:

22 November 2025 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct