At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
Care to join the team?
We are looking for an enthusiastic, organised, and patient focused Patient Services Officer (Medical Administration) to join our team on a permanent full-time basis.
This role involves working across Medical Oncology at our North Shore Hospital clinic, supporting both patients and clinical staff in a dynamic, patient centred environment.
As a key frontline team member, you will play a vital role in delivering a welcoming, professional, and compassionate experience for our patients, while ensuring the smooth day to day operation of the clinics.
This is a Monday to Friday role, offering stability and the opportunity to work alongside a passionate and collaborative team dedicated to exceptional patient care.
More specifically, you will:
Provide efficient, high‑quality administrative support within a busy Medical Oncology clinic, always ensuring a compassionate and patient‑centred experience.
Act as the first point of contact for oncology patients and their families, delivering empathetic, professional service both face‑to‑face and over the phone.
Confidently manage competing priorities in an ever‑changing clinical environment, supporting patients across different stages of their treatment journey.
Book, coordinate, and confirm oncology consultations, treatment appointments, and follow‑up visits in collaboration with clinicians and nursing staff.
Complete accurate billing and receipting at the time of appointment, with consideration of oncology‑specific funding pathways and Medicare requirements.
Accurately process referrals, treatment documentation, and clinical correspondence, ensuring timely and precise data entry.
Support the smooth day‑to‑day operation of the oncology clinic, assisting with workflow coordination and clinic readiness.
Liaise closely with oncologists, nursing teams, allied health providers, and external stakeholders to ensure seamless care delivery.
Maintain and manage patient records and confidential oncology documentation in accordance with privacy, compliance, and clinical governance standards.
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We’re looking for someone who has:
Demonstrated experience delivering compassionate, patient‑centred care and high‑quality customer service within a Medical Oncology, Specialist, Healthcare or Customer service setting.
Strong organisational and communication skills, with the ability to liaise effectively with oncologists, nursing staff, allied health professionals, and external stakeholders.
Proven ability to work both independently and collaboratively as part of a multidisciplinary oncology team.
Experience using patient management and billing systems, with knowledge of Medicare, private health, and oncology‑related funding mechanisms highly regarded.
An exceptional phone manner, with the ability to manage a high volume of sensitive patient enquiries with empathy and professionalism.
A high level of attention to detail and strong administrative skills, particularly when handling referrals, treatment documentation, and clinical correspondence.
A flexible, proactive, and calm approach, with the ability to thrive in a fast‑paced and emotionally complex oncology environment.
What's in it for you:
The opportunity to work with a vibrant and supportive team focused on delivering exceptional patient outcomes.
Access to internal and external training and professional development opportunities.
A close-knit team culture with a strong sense of community.
Free, confidential support for employees and their families through GenesisCare’s external wellbeing services, including financial, nutritional, legal and counselling support.
Access to the Full Circle Wellbeing Program, supporting your holistic health and wellbeing.
Opportunities to learn and grow through award winning development programs.
A range of employee benefits, including Qantas Club membership discounts, gym membership discounts, 12 weeks paid parental leave, and Bupa health insurance discounts.
About GenesisCare:
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.
GenesisCare is an Equal Opportunity Employer.