Patient Services Manager

Patient Services Manager

Guilford Hospital | Customer | Permanent | Full time |

Up to £42,000 per annum depending on experience

37.5 hours per week  

Nuffield Health is the UK’s largest Healthcare Charity. From our innovative healthcare and leisure facilities to our   community access programmes, we’re committed to building a healthier nation. Inside our award-winning hospitals, this starts with commitment to quality and the highest standards of patient care. It starts with you.

 As a  highly valued member of the hospital management team, responsible for our great administration teams across the hospital. Your direct reports will have the day-to-day management of our support services such as reception and business administration. You will work with them to deliver an even better patient journey, helping us work more efficiently and collaboratively with colleagues across the hospital including clinical teams.

 You'll bring excellent organizational and analytical skills, paired with strong communication and interpersonal abilities that support effective team leadership. With experience in patient management systems, databases, and Excel, you'll be confident assessing current processes and driving continuous improvement. Your background in customer-focused environments and implementing new software systems will be an asset, while your proactive approach to personal development—and your commitment to supporting others through coaching and mentoring—will help foster a culture of growth, accuracy, and efficiency across the team.

 As our Patient Services Manager you will also:

• Develop positive and effective working relationships with consultants to ensure accurate and timely communication of information concerning clinical governance, risk management, quality assurance.
• Organise and maintains knowledge within patient information systems / resources using agreed methods
• Help and support the integration of new patient systems/processes across the administration departments.
• In partnership with other clinical teams, collaborate on improving the quality of services provided at Exeter Nuffield
• Provide day to day management for your team including recruitment, induction, performance excellence reviews, attendance management, disciplinary and grievance procedures
• Monitor and co-ordinate the use of staff resources and other resources across the location.
• Promote and maintain training, development and the mentoring of staff
• Ensure work is carried out to deadlines within agreed working practices and procedures, in line with current GDPR requirements.
• To monitor and make improvements where necessary to ensure our patients continue to receive excellent customer experience across the hospital.

Helping you feel good.

 We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Nuffield Health Guildford Hospital

Nuffield Health Guildford Hospital provides high-quality healthcare working with leading Consultants to offer a range of services and treatments for preventing, diagnosing and treating a wide array of medical conditions and offer a wide range of complex surgery and services. We are proud to have received a "good" rating from the health care regulator, the Care Quality Commission (CQC).

Our facilities include 49 en-suite patient bedrooms, 4 operating theatres, acute dependency and oncology units. We’ve been awarded the Macmillan Quality Environment Mark for cancer care and our Endoscopy service has achieved JAG accreditation. Our site is shared with an NHS Trust hospital, giving us access to their facilities. The working atmosphere is highly professional and stimulating, yet friendly and collaborative like that of a large family unit.

The hospital is easily accessible from the A3 or M25 and we are located about 1.5 miles from Guildford town centre.  

 Join Nuffield Health and create the future you want, today.

 If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

 It starts with you.