Patient Services Associate

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Time Type:

Full time

Department:

Patient Advocacy Office

All Locations:

10 Gove Street – Taylor Building

Position Summary:

Under the Office of Patient Advocate, the Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and assist patients helping them navigate through the site and promote commitment to excellence. They will consistently maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Patient experience. Provides warm welcoming to patients.
• Provide exceptional customer service to all patients, visitors and callers.
• Oversee the safe, efficient, and comfortable atmosphere of the reception area.
• Greet patients and other visitors and assist them as appropriate.
• Provides assistance to patients and visitors by obtaining wheelchairs, or other services as needed. Escorts or transports patients who need help to their destination within the health center.
• Contacts Security, Environmental Services, or Facilities Management, for assistance when necessary. Supports patient experience efforts at the health center. Interprets hospital policy, practices and procedures relating to patient care.
• Works closely with the Office of Patient Advocate.
• Supports patient experience efforts at the health center, including but not limited to shadowing a variety of positions in different departments, monitoring calls for quality assurance and supporting Patient Experience leadership in various projects.
• Maintain excellent punctuality and attendance.
• Adheres to all NeighborHealth and departmental policies and procedures.

EDUCATION:

• high school diploma required

EXPERIENCE:

• At least 2-3 years customer service experience; experience in patient advocacy or social work preferred.

SKILLS/ABILITIES:

• Requires well-developed interpersonal relationship and communications skills to instill confidence and to advocate for patients and their family. Patient-oriented demeanor that depicts concern and caring attitude towards all.
• Requires basic knowledge of change theories and organizational development
• Excellent English communication skills (oral and written).  Bilingual skills appropriate to the patient population served, are required
• Excellent listening skills, ability to diagnose problems, resolve conflict, and develop practical solutions

BENEFITS

• Medical, dental, and vision coverage.

• Life and disability insurance.

• 401(k) retirement plan.

• Tuition reimbursement.

• Flexible spending and transportation accounts.

• Paid holidays, vacations, sick, and personal time.

• Generous staff development benefit.

• Excellent malpractice coverage.

• Pet insurance.

• And much more.

PAY RANGE

• starts at $21/hr up to $30/hr based on experience

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.