Patient Service Specialist

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Service Specialist

Location

Garfield Hts

Facility

Marymount Hospital

Department

Ambulatory Operations Transition-Regional Operations

Job Code

B15028

Shift

Days

Schedule

8:00am-4:30am/10:30am-7:00pm

Job Summary

Job Details

Serving the needs of Garfield Heights and the Southeast communities of Cuyahoga County, Marymount Hospital is an acute care, faith-based hospital. Here, caregivers are guided by the Christian values of service, compassion, dignity and respect and live by the mission of providing world-class healthcare.  As a part of our team, you will build a rewarding, lifelong career in  a diverse and welcoming environment.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. 

A caregiver in this position works 8:30am to 5:00pm. One evening will be required from 11:30am to 8:00pm. Rotations include a weekend, either Saturday or Sunday, once a month.

A caregiver who excels in this role will:  

• Provide professional nursing care in an ambulatory setting.  

• Assess health status, complete nursing assessments, perform telephone triage and establish care plans.  

• Administer medications and treatments.  

• Initiate CPR and other emergency measures.  

• Notify the physician and/or Licensed Independent Provider (LIP) of abnormal findings. 

• Assist with specialized diagnostic procedures, therapeutic procedures and specialized patient care equipment. 

• Develop, evaluate, adapt and document health education and provide it to patients and families.  

• Cover other nursing roles within the department.  

• Travel within the region to support physician clinics and surgical procedures, as needed. 

Minimum qualifications for the ideal future caregiver include:  

• Graduate from an accredited school of Nursing  

• Current state licensure as a Registered Nurse (RN)  

• Basic Life Support (BLS) Certification through the American Heart Association (AHA) or American Red Cross 

• One year of recent experience as an RN OR LPN, Medical Assistant and/or other unlicensed clinical healthcare experience if applicant is a current Cleveland Clinic caregiver in an ambulatory setting transferring into an RN role but remaining in the same current ambulatory Cleveland Clinic setting OR a current Cleveland Clinic caregiver in a clinical role within the same specialty area transferring into an ambulatory area  

• Cancer-specific certification or demonstrated ongoing qualifying education 

Preferred qualifications for the ideal future caregiver include: 

• Bachelor’s of Science in Nursing (BSN)  

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities