Patient Service Specialist

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Service Specialist

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Ambulatory Operations Transition-Regional Operations

Job Code

B15028

Shift

Days

Schedule

8:00am-4:30pm

Job Summary

Job Details

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. 

Plastic Surgery, both reconstructive and cosmetic, is dedicated to the restoration of function and form. Cosmetic surgery and reconstructive surgery have the power to repair, restore and renew the body’s form and function. As an Operating Room Service Assistant, you will assist in transporting patients and setting up the Operating Room 

This is a full-time position. A caregiver in this role will have their call and schedule assigned after orientation. Orientation is 6 months long, Monday through Friday from 7:00am to 3:30pm.   

A caregiver who excels in this role will:  

• Participate in a residency curriculum based on surgery core learning needs. 

• Provide direct nursing care, alongside a coach, in accordance with established healthcare organization policies, procedures and protocols. 

• Establish and revise priorities for patient care activities based on acuity of need, patient preference, and resource availability. 

• Initiate and maintain interventions to assure continuity of safe and effective care for patients. 

• Respond to data indicating risk to individual's health and initiate action to correct, reduce, or prevent the risk. 

• Seek supervision, consultation, assistance when unable to perform safely and independently. 

• Comply with established hospital and department personnel policies. 

• Use communication strategies intended to achieve desirable outcomes and a perception of satisfaction by those involved. 

• Document a patient's medical record according to established guidelines. 

Minimum qualifications for the ideal future caregiver include:  

• Graduate from an accredited school of professional nursing

• Current state licensure as a Registered Nurse (RN) 

• Basic Life Support (BLS) through American Heart Association (AHA) or American Red Cross 

• New graduate or less than one year RN work experience OR if experience RN moving from non-inpatient to acute direct care clinical inpatient setting with less than one-year current acute direct patient care RN experience

Preferred qualifications for the ideal future caregiver include:  

• BSN 

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities