Patient Service Representative - Pepperell Family Practice - Full Time - Foundation Medical Partners

Who We Are:

Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center—a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, earning a 5-time Magnet® designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments.

Our medical staff includes over 500 providers from Foundation Medical Partners and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.

About the Job:

The Patient Service Representative is responsible for greeting patients, answering incoming telephone calls, providing general information, checking patients in and out, communicating with internal and external customers, scheduling appointments, entering and tracking referrals, filing, scanning/indexing documentation, and assisting with other administrative duties as assigned.
 

What You’ll Do:

Communication

• Greet and register patients in a professional, appropriate manner.
• Answer phones in accordance with FMP telephone policy.
• Request appropriate authorizations and schedule requested tests.

Information Management

• Provide and accurately collect demographic information and consent forms.
• Verify and update patient data in the medical record/database.
• Collect co-pays; accurately balance and post daily batches.
• Enter and track referrals; scan and index documentation.
• Support ongoing EPIC workflow changes and integrated initiatives as needed.

Operations

• Provide check-in and check-out services for all patients.
• Provide alternating weekend and rotating holiday coverage as needed.
• Assist with PCMH processes and special projects as assigned.

Compliance

• Adhere to Foundation Medical Partners’ policies and procedures.
• Maintain patient confidentiality and comply with HIPAA.
• Apply principles of Patient Centered Medical Home.

Professional Development

• Attend mandatory trainings and in-services.
• Remain up to date on policy and procedure changes.

Who You Are / Requirements:

Education

• High School Diploma or GED required.

Experience

• One year of customer service experience preferred.

Knowledge

• Understanding of reception tasks, clinic procedures, and paperwork.

Skills

• Strong written and verbal communication skills required.
• Familiarity with Windows-based office applications preferred.

Abilities

• Ability to work independently and as part of a team.
• Ability to perform detailed tasks and follow instructions.
• Ability to multitask in a busy environment and meet deadlines.
• Compassionate customer service orientation.
• Ability to adapt to changing workflows and assist other offices as needed.

Working Conditions

• On-site role; frequent standing, sitting, walking, telephone use, and computer work.
• Occasional bending and lifting up to 20 lbs.
• Required use of protective attire (mask, gloves, etc.) and possible exposure to communicable diseases.

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term, long-term disability, life & pet insurance
• Tuition reimbursement
• Nursing Student Loan Paydown Program
• 403(b) retirement savings plans with company matching
• Continuous earned time accrual

& more!

Targeted Pay Range: $18.79/hr. to $26.31/hr. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by several factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammates pay regularly to ensure competitive and equitable pay.