Patient Relations Specialist

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Relations Specialist

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Pt Facilitated Svc-Clinical and Operational Improvement

Job Code

T99081

Shift

Days

Schedule

8:30am-5:00pm

Job Summary

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Patient Relations Specialist, you will serve as a trusted liaison and compassionate advocate for patients and their families, ensuring a seamless and personalized experience throughout the Cleveland Clinic Health System. In this highly visible role, you’ll coordinate every aspect of the patient journey—from scheduling and communication to travel and hospitality arrangements—providing exceptional, concierge-level service to individuals who often include donors, dignitaries and other high-profile guests. You’ll collaborate closely with caregivers across all levels, including clinical leaders and executive offices, to resolve concerns and support world-class care delivery. This role requires professionalism, confidence and empathy, along with the ability to anticipate needs and deliver the highest standard of service in every interaction.

This is a hybrid position with 1 week at home and 1 week in the office. A caregiver in this role will work 8:30am to 5:00pm.

A caregiver who excels in this role will:

• Facilitate and coordinate all aspects of healthcare visits throughout Cleveland Clinic Health System for designated patients and their families.
• Ensure positive relationship with designated patients.
• Handle all visit related requests and partner with our IRD group and special program teams to advance the philanthropic and financial objectives of our organization.
• Act as a liaison with professional staff, ombudsman, chairs, CEO and COO to advocate for patients and resolve complaints/issues.
• Facilitate the communications for patients and their families as well as expedite the release of medical records to and from outside facilities.
• Coordinate and expedite hospital visits, direct admissions, hospital transfer and Emergency Department visits.
• Handle 24-hour on-call service for specialty program members.
• Share relevant data measuring patient activity.
• Assist with process improvement and problem resolution and service recovery related to patient service.
• Maintain positive working relationships with physicians and all Cleveland Clinic staff
• Ensure a patient’s medical visit is an outstanding experience.

Minimum qualifications for the ideal future caregiver include:

• Bachelor’s Degree in Business Administration, Marketing, Healthcare or a related field, OR equivalent work experience defined as extensive experience with institutional development, account and/or patient relations management
• Minimum of seven years of experience in an exceptional customer service environment
• Experience with PC based computers/software including Microsoft Office Suite

Preferred qualifications for the ideal future caregiver include:

• Experience in healthcare customer service
• Customer service experience with development, university or alumni relations or account management

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ 

​Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities