Patient Programs Monitoring Specialist

PharmaLex, a Cencora company, is a leading pharmaceutical services company. Our team of experienced industry professionals provide advice and services to our global and local based pharmaceutical, device and healthcare clients across Australia, New Zealand, and the APAC region.

We currently have an opportunity to join our Patient Programs team as a Patient Programs Monitoring Specialist. In this position you will be trained in the delivery of client services relating to patient monitoring programs.  You will liaise between patients, health care professionals and other external stakeholders to undertake patient monitoring and support activities. You will store and maintain the integrity of documentation, abide by privacy laws, identify and report suspected adverse events and product quality complaints. You will work on a patient program which provides diversity and challenge. This is a full-time hybrid work model also work alongside the Australian based team, servicing the projects according to the Australian time zone. There will be the potential to move to operating to Philippines local time.

Responsibilities:

• Patient Programs phone line and email coverage
• Detect and report Adverse Events and Product Quality Complaints
• Manage Patient Programs as defined in project-specific documents
• Data entry and QC
• Perform reconciliation with clients and applicable partners
• Interact with customers as needed (e.g. meetings, client visits, day to day case processing, etc.)
• Complete monthly/quarterly metrics and KPIs in Excel spreadsheets
• Support the Program Manager or Team Lead with all necessary information related to the specific project/program, as needed
• Writing/Review of procedural documents such as Working Instructions, SOPs, Working Procedures, Templates etc. for PharmaLex Cencora Patient Program projects
• Program Management Support
• Training new colleagues in relevant tasks
• Prepare for and participate in internal and external audits/inspections
• Prepare deviations and CAPAs concerning SCS practice area
• The employee agrees to take over primary listed tasks and responsibilities in other service lines, project management activities as client contact point and additional reasonable tasks that align with their abilities, qualification and training, if required.

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Education:

• Professional education or University degree in Life Science, preferably Nursing or Health Science related.

Work Experience:

• Patient focused background
• At least 2 years in a health-oriented role or health science related discipline. 

Skills and Knowledge:

• To transition into this role successfully you will have highly developed phone skills, problem-solving skills, and attention to detail.  
• You are process driven and enjoy a fast-paced environment that is client oriented. 
• You enjoy continually expanding your knowledge and skills every day and maintain high ethics and professional standards in your work. 
• You have strong computer skills including Microsoft Office suite (Word, Excel and Outlook) and preferably exposure to working with databases. 

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: PharmaLex Australia

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned