Patient Program Specialist

Job Description

Financial Patient Program Specialist
 

Purpose: Ensure excellence in the execution of the Oncology Financial Patient Program (FPP) in Mexico through the proper implementation of the communication plan, effective coordination with cross-functional areas and vendors, and monitoring of program controls, guaranteeing strict compliance with internal policies and current SOPs.

Key Responsibilities

• Ensure timely implementation of the FPP communication plan in line with established timelines, agreements, and guidelines, while ensuring compliance with current program policies and controls. Develop and approve materials for multichannel campaigns.

• Vendor management: ensure deliverables are met and coordinate meetings with internal areas to gather feedback and implement improvements swiftly. Manage travel, per diem expenses, and the validation of work plans.

• Monitor vendor KPIs and program controls, ensuring strict compliance with policies, SOPs, and other applicable requirements (data privacy, pharmacovigilance, and compliance). Ensure teams keep their training up to date on SOPs and program operations.

• Maintain clear and up-to-date documentation on controls, monitoring activities, and meeting minutes, ensuring traceability and the availability of evidence for audits and follow-up.

• Prepare periodic presentations for senior management to report overall project progress and confirm that controls remain in place without deviations.

Requirements

• University degree in related fields (Administration, Marketing, Communications, Health).

• At leat 2 years of experiencie working on Patient Programs with high compliance standards.

• Strong project tracking structure (methodologies, timelines, dashboards, tracking).

• Strong adherence to policies, SOPs, and compliance in pharma/healthcare.

• Tools: MS Office, project management platforms, and basic analytics.

• Competencies: project management, effective communication, stakeholder management, data orientation, attention to detail, and problem solving; intermediate–advanced English.

• Enterprise Leadership Skills: execution excellence, innovation, networking and collaboration with partners, ownership and accountability, strategic planning.

Required Skills:

Accountability, Accountability, Adaptability, Clinical Program Management, Communication, Communications Planning, Compliance Policies, Controls Assurance, Cost Analysis, Data Analysis, Developing Pricing Strategies, Finance, Health Economic Modeling, Health Economics, Internal Control Implementation, Legal Agreements, Market Access, Market Development, Market Research, Networking Relationships, Pharmaceutical Compliance, Pharmaceutical Pricing, Pharmacovigilance, Policy Implementation, Pricing Processes {+ 3 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

01/2/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.