Patient Navigator

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company.  Join our award winning team!

2025:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®)

Patient Navigator

Connect Care. Remove Barriers. Improve Outcomes.

At Health Advocate, Patient Navigation is not a call center role — it’s a front-line access and engagement function that directly impacts patient outcomes.

We are seeking a Patient Navigator who understands that timely support, compassionate communication, and proactive coordination can change the trajectory of someone’s healthcare experience.

This role is designed for someone who thrives at the intersection of service, systems, and human connection. You will support patients in navigating complex healthcare pathways, removing access barriers, and ensuring they receive the right care at the right time.

Compensation: $17.71 per hour

If you are energized by helping others, solving problems, and making healthcare easier to access and understand — we want to meet you.

Your Mission: What Success Looks Like

Your primary accountability is to improve patient engagement and care navigation by delivering responsive, accurate, and compassionate support.

Success in this role includes consistently achieving:

🔹 Timely Patient Engagement

• Respond to inbound calls and conduct proactive outreach via phone, SMS, email, or IVR
• Quickly build rapport and encourage active participation in care
• Ensure patients feel heard, supported, and guided

🔹 Barrier Removal & Access Coordination

• Assist with appointment scheduling, transportation coordination, and medical record transfers
• Identify and address Social Determinants of Health (SDOH) impacting access
• Connect patients to community resources and payer ecosystems
• Reduce care delays and improve continuity of care

🔹 Accurate Documentation & Compliance

• Verify and update patient demographic information in internal systems
• Document all patient interactions thoroughly and accurately
• Ensure every interaction complies with HIPAA and applicable federal/state regulations

What You’ll Do: Your Roadmap to Impact

Care Navigation & Patient Support

• Provide live patient support for appointment scheduling and care coordination
• Offer basic clinical education and appointment preparation guidance
• Transfer calls requiring licensed clinical support to the 24/7 nurse line or appropriate internal teams
• Follow up with patients, providers, and partners to ensure services are accessed as planned

Research & Case Resolution

• Track patient needs through to resolution
• Identify and research barriers impacting care access
• Prioritize open cases to ensure timely support
• Monitor trends in patient issues and escalate patterns to your supervisor to improve service delivery

Cross-Functional Collaboration

• Work cooperatively with internal teams to meet service goals
• Escalate complex or out-of-scope situations appropriately
• Support departmental improvement initiatives
• Assist with user acceptance testing for system updates and enhancements
• Mentor new team members as needed

Who You Are: The Navigator We’re Looking For

You are service-driven, detail-oriented, and grounded in compassion. You understand that healthcare navigation requires both efficiency and empathy.

You bring:

• A High School Diploma or G.E.D. (required)
• Associate’s degree in healthcare, social work, business administration, liberal arts, or related field (preferred)
• 2+ years of experience in customer service, healthcare navigation, or patient support (required)
• Experience in care coordination, community resources, or healthcare access (preferred)
• Strong communication skills and active listening abilities
• Comfort working across multiple systems and documenting accurately
• A proactive mindset and strong organizational skills
• Commitment to confidentiality and compliance standards

Preferred certifications may include:
Medical Assistant, Community Health Worker, EMT, Social Worker, Patient Navigator, or other healthcare-related credentials.

Mental & Physical Requirements

This position is primarily office-based and technology-driven.

Essential physical functions include:

• Frequent use of computers, telephones, and related systems
• Typing, grasping, and repetitive motions
• Sedentary work for extended periods

Essential mental functions include:

• Sustained concentration
• Active listening
• Clear verbal and written communication
• Ability to manage multiple tasks simultaneously

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Compensation & Benefits

Pay Rate: $17.71 per hour

Health Advocate offers a comprehensive benefits package including:

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and paid holidays
• Access to Health Advocate programs including EAP and wellness resources
• Full training and system support

Why Health Advocate?

Because access matters.

Every call you take, every barrier you remove, and every resource you connect impacts someone’s health journey. You are not simply answering questions — you are enabling care.

If you’re ready to help patients navigate healthcare with clarity and compassion, apply today and make an impact where it matters most.

Ready to Make an Impact?

If you’re ready to guide patients through complex healthcare journeys, remove barriers to care, and create meaningful impact through compassionate navigation — we’d love to hear from you.

Apply today and help redefine what Patient Navigation means at Health Advocate.

Please note that this job description is intended to provide a general overview of the position and does not include an exhaustive list of all responsibilities, skills, or qualifications associated with the role.

Physical Requirements:
This position is primarily sedentary, requiring prolonged sitting while performing administrative tasks. The role involves extensive use of a computer for typing, mouse navigation, and reading information on a screen for extended periods. Frequent phone use is required for communication with team members, clients, or external parties. Essential physical functions include fingering, grasping, pulling hand-over-hand, and repetitive motions necessary for navigating software, entering data, and interacting with electronic documents.

Mental and Cognitive Requirements:
The role requires strong concentration, attention to detail, and the ability to complete tasks accurately. Critical thinking and problem-solving skills are essential to address issues that may arise in day-to-day duties. Effective verbal and written communication skills are needed for responding to inquiries and collaborating with others.

Work Environment:
This position is fully remote and requires a home office environment with appropriate lighting, a computer, and phone access. The workspace should be free from distractions to ensure effective focus and productivity during work hours.

Company Overview

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Learn more

Health Advocate https://www.healthadvocate.com/site/

Facebook https://www.facebook.com/healthadvocateinc/

Video https://vimeo.com/386733264/eb447da080

Awards:

2025:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2023:

• National Customer Service Association All-Stars Award: Service Organization of the Year.

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2022:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2021:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner

• Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2020:

• National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up

• Communicator Award of Distinction: October 2019 Broker News

• MarCom Awards: Gold, COVID Staycation Ideas brochure

• MarCom Awards: Platinum, 2021 Well-being Calendar

• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)